Apptio Support Engineer
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Job Summary
- Resolve complex Apptio issues escalated from L1/L2 support teams.
- Provide support for core TBM modules including budgeting forecasting and costing.
- Coordinate with internal and external third-party vendors to resolve platform and integration issues.
- Monitor and troubleshoot data load failures ETL processes mapping errors and API-based data ingestion issues.
- Support and enhance dashboards reports KPI views and help stakeholders interpret financial outputs.
- Maintain documentation Standard Operating Procedures (SOPs) and Known Error Database (KEDB) records.
- Monitor system health scheduled jobs and model performance while collaborating with platform support teams for issue resolution.
- Work closely with TBM Office IT Finance Cloud Infrastructure and ERP/Data teams to ensure accurate cost transparency.
- Maintain data governance standards and ensure proper controls and documentation for financial models.
- 10 years of experience in Apptio with strong expertise in Apptio MOT.
- Hands-on experience supporting Technology Business Management (TBM) processes.
- Strong knowledge of budgeting forecasting costing and financial model management.
- Experience troubleshooting ETL failures data integration issues API-based ingestion and data mapping errors.
- Expertise in dashboard development reporting KPI analysis and financial data interpretation.
- Experience with system monitoring scheduled job management and performance optimisation.
- Strong documentation analytical and stakeholder management skills.
- Diagnose and resolve complex Apptio platform and application issues efficiently.
- Analyse and troubleshoot data quality ETL API and integration problems.
- Support and optimise TBM financial models and reporting processes.
- Collaborate effectively with cross-functional teams and third-party vendors.
- Maintain accurate documentation and follow governance best practices.
- Prioritise multiple support activities while ensuring service quality and operational continuity.
- Communicate technical and financial insights clearly to both technical and business stakeholders.
- Opportunity to work on enterprise-scale Apptio and Technology Business Management solutions.
- Exposure to complex financial modelling cloud cost management and IT financial operations.
- A collaborative work environment with cross-functional teams and experienced professionals.
- Opportunities to enhance technical expertise through challenging projects and continuous learning.
- A culture that values innovation knowledge sharing and professional growth.
As an Apptio Support Engineer you will: Resolve complex Apptio issues escalated from L1/L2 support teams. Provide support for core TBM modules including budgeting forecasting and costing. Coordinate with internal and external third-party vendors to resolve platform and integration issues. Monitor and troubleshoot data load failures ETL processes mapping errors and API-based data ingestion issues. Support and enhance dashboards reports KPI views and help stakeholders interpret financial outputs. Maintain documentation Standard Operating Procedures (SOPs) and Known Error Database (KEDB) records. Monitor system health scheduled jobs and model performance while collaborating with platform support teams for issue resolution. Work closely with TBM Office IT Finance Cloud Infrastructure and ERP/Data teams to ensure accurate cost transparency. Maintain data governance standards and ensure proper controls and documentation for financial models. What You Bring to the Table: 10 years of experience in Apptio with strong expertise in Apptio MOT. Hands-on experience supporting Technology Business Management (TBM) processes. Strong knowledge of budgeting forecasting costing and financial model management. Experience troubleshooting ETL failures data integration issues API-based ingestion and data mapping errors. Expertise in dashboard development reporting KPI analysis and financial data interpretation. Experience with system monitoring scheduled job management and performance optimisation. Strong documentation analytical and stakeholder management skills. You Should Possess the Ability to: Diagnose and resolve complex Apptio platform and application issues efficiently. Analyse and troubleshoot data quality ETL API and integration problems. Support and optimise TBM financial models and reporting processes. Collaborate effectively with cross-functional teams and third-party vendors. Maintain accurate documentation and follow governance best practices. Prioritise multiple support activities while ensuring service quality and operational continuity. Communicate technical and financial insights clearly to both technical and business stakeholders. What We Bring to the Table: Opportunity to work on enterprise-scale Apptio and Technology Business Management solutions. Exposure to complex financial modelling cloud cost management and IT financial operations. A collaborative work environment with cross-functional teams and experienced professionals. Opportunities to enhance technical expertise through challenging projects and continuous learning. A culture that values innovation knowledge sharing and professional growth. Lets Connect Want to discuss this opportunity in more detail Feel free to reach out. Recruiter: Giftson Paul Davidson Phone:; Extn : 151 E-mail: LinkedIn:
