AI Solutions Engineer

AtKeylane we are transforming how insurers and pension providers serve millions of customers and participants across Europe. As the leading European SaaS provider for the insurance and pension industry we are investing heavily in AI capabilities that help our customers work smarter faster and more efficiently.

We are looking for an AI Solutions Engineer who can bridge the gap between business opportunities and technical this role you will design build and operationalize AI-powered solutions that become part of our core software platforms. From intelligent assistants and AI agents to document processing and predictive capabilities you will help define how AI creates value for our customers and shape the standards tooling and practices that will supportKeylanesAI journey for years to come.

Key about your team

You will work with colleagues across Keylanes product and engineering organization. This role sits at the intersection of engineering product management architecture and customer-facing teams making collaboration a key part of your success.

You will work with teams across the organization toidentifyopportunities deliver solutions and helpestablishbest practices. This is a unique opportunity to influence how AI isfurtheradopted withinKeylaneand help build the foundations of our future AI capability.

Key about your role

As an AI Solutions Engineer you will playa central rolein bringing AI capabilities into production work willhelpidentifywhere AI can make the biggest impact for our customers and our business.

You will act asKeylanesAI specialist in customer conversations helping customers explore opportunities for AI within their business processes and translating their needs into practical solutions that can be embedded within our software platforms. Together with product teams software engineers architects and other stakeholders you will turn ideas into scalable AI capabilities that deliver measurable value.

From intelligent assistants and retrieval-based solutions to more advanced agentic workflows you will design build and operationalize AI-powered functionality acrossKeylanesproducts. Working within Microsofts Azure ecosystem you will helpestablishthe practices needed tooperateAI reliably and responsibly including evaluation monitoring testing and performance optimization.

AsKeylanesdata capabilities continue to mature you will also contribute to broader machine learning initiatives such as predictive modelling anomaly detection and intelligent document processing. Thisrole offers a unique opportunity to help shape the standards best practices and ways of working that will support the future growth of AI across the organization.

You are passionate about using AI to solvereal businesschallenges and enjoy working in an environment where technology product development and customer needs come together. You combine strong technicalexpertisewith curiosity pragmatism and the ability to translate complex concepts into practical solutions.

You bring:

• At least 4 years of experience in Applied AI Machine Learning Data Science or a related field including hands-on experience delivering AI-powered solutions in production environments;

• Strong Python development skills;

• Experience working with modern AI frameworks building AI-powered applications and agents and applying model fine-tuning techniques such as instruction tuningLoRA orQLoRA;

• Experience operationalizing AI solutions including prompt management evaluation monitoring testing and continuous improvement in production environments;

• A solid understanding of machine learning fundamentals including model evaluation feature engineering and statistical concepts;

• Experience working with data including SQL and data preparation techniques;

• Excellent written and verbal communication skills with the ability to collaborate effectively with both technical and non-technical stakeholders;

• Confidence presenting ideas discussing solutions with customers and translating business challenges into technical opportunities;

• A proactive analytical and solution-oriented mindset;

• Fluency in English both written and spoken.

It would be great if you also have experience with Microsoft Azure AI services model fine-tuning techniques document intelligence solutionsMLOpspractices or AIplatformsand tooling. Experience within the insurance or pension industry or another highly regulated environment is considered a plus.

A Certificate of Conduct (VOG) and reference check are part of the application process.

Each employee withinKeylanemust follow training on information security and irrespective to the role basic information security responsibilities apply.

Benefits based on a Dutch contract may be subject to change for international candidates

• A monthly gross salary between 5.200 and 7.500 based on40 hoursper week;

• 8% holiday allowance of your total gross salary;

• A profit share;

• A pension scheme with theoptionto save extra;

• Travel reimbursement: Receive a mileage allowance of 0.23 per km or an NS Business Card which can also be used for personal travel;

• 24 holiday days (with theoptionto buy extra) and 7 inclusion days which can be exchanged with fixed Dutch national holidays allowing you to take them when you like;

• Flexibility part of a hybrid working team you will work partly from home and partly from the you work in the office a free lunch is waiting for you every day. If you work from home you will receive a working from home allowance (4 net per day) and internet allowance (35 net per month);

• The possibility of working remotely from abroad for up to 2 months per year;

• The possibility to lease a bike through our bike leasing program;

• A one-year contract that subject to satisfactory performance will be converted into a permanent contract;

• The opportunity to develop yourself at our Academy through courses and training both professionally and personally;

• A comprehensive vitalityofferto help you stay healthy;

• An active and fun community ofKeylaners. We also have after-work drinks at our in-house pub every Thursday.

Required Experience:

IC