Stores Manager
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Job Summary
ACDC Express is looking for a dynamic and results-driven Store Manager to lead the daily operations of our store. The successful candidate will be responsible for driving sales managing staff overseeing financial performance ensuring operational excellence and delivering exceptional customer service while upholding the ACDC Express brand standards.
This role is ideal for a hands-on leader with strong commercial acumen excellent people management skills and a passion for retail and customer service.
- Manage the day-to-day operations of the store.
- Ensure compliance with company policies procedures and operational standards.
- Maintain high standards of housekeeping merchandising and stock control.
- Oversee inventory management and operational efficiency.
- Assist with sales activities during busy trading periods.
- Manage store budgets and monitor financial performance.
- Analyse sales and profitability.
- Prepare and submit financial and operational reports.
- Drive profitability while controlling costs.
- Drive sales performance and achieve store targets.
- Build and maintain strong relationships with customers and suppliers.
- Resolve customer queries and complaints professionally.
- Ensure customers receive exceptional service at all times.
- Lead motivate and develop the store team.
- Manage staff scheduling and daily performance.
- Conduct coaching mentoring and performance management.
- Support employee development through ongoing training.
- Work closely with the Operations Manager and Franchise Service Consultant.
- Collaborate with the Marketing team on promotional activities.
- Liaise with HR regarding employee-related matters.
- Minimum Grade 12 (NQF Level 4) or equivalent.
- A qualification in Business Management Retail Management or a related field (preferred).
- Minimum 3 years experience in a retail supervisory or store management role
- Basic computer literacy (MS Office POS/till systems)
- Experience managing a team of 5 or more staff
- Valid drivers licence advantageous
- Clean criminal record (essential)
Required Skills:
Strong sales customer service and communication skills. Computer literacy with Microsoft Office or Google Workspace. Experience using POS and invoicing systems will be advantageous
Required Education:
Minimum Grade 12 (NQF Level 4) or or Degree in Retail Management Business Administration or a related field (preferred)Basic computer literacy (MS Office POS/till systems)
