Senior Card Specialist

To provide technical support and troubleshooting at a country level for key software applications including core banking and integration systems. Support the planning of support activities to help optimise performance security and reliability. Resolve incidents within MTTR targets assist with system upgrades and implement standard improvements. Monitor application performance support security efforts and contribute to existing support frameworks to ensure stability and efficiency.

Qualifications :

Bachelor of Information Technology or related

Experience 

• 5 years: experience in supporting applications preferably within banking financial services or a similar industry. Experience with core banking systems peripheral applications and integration platforms such as ESB or middleware solutions.
• Experience in managing incidents troubleshooting and resolving technical issues within defined SLAs and MTTR targets. Some experience in supporting application upgrades patches and releases.

Behavioural Competencies:

• Examining Information
• Following Procedures
• Interpreting Data
• Producing Output
• Upholding Standards

Technical Competencies:

• Data Integrity
• Data Management (Administration)
• Product and Services Knowledge
• Project Management 
• Reconciling Financial Records

Additional Information :

Key Focus Areas: 

• Review technical specifications for changes affecting the in-country core banking pricing and integration systems. Verify analysts accurately incorporate requirements ensuring that documentation adheres to standards for system integrity and alignment with business needs.
• Collaborate with business and systems analysts to document specifications for new systems and updates to existing systems ensuring that technical specifications align with the businesss actual needs and goals.
• Provide technical insights on the potential impact of proposed changes on existing systems functionality and interfaces reporting to senior team members.
• Support the local testing and deployment of new functionalities and changes by ensuring test environments closely mirror production to identify potential issues that might only arise in a production-like setting.
• Support the execution of daily monthly and annual data loads into interfacing systems and the main data centre review error logs and resolve data transfer issues. Provide standby support during application maintenance and changes ensuring response to issues during production transfers to minimise downtime and maintain system integrity.

Remote Work :

No

Employment Type :

Full-time