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Guest Relations Services Manager
Job Location:
Salary:
Experience Required:
Posted:
17 September 2026 (4 days ago)
Posted:
Application Deadline:
15 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
NOW HIRING GUEST RELATIONS SERVICE MANAGER NAMIBIA
Are you a passionate hospitality professional who thrives on creating exceptional guest experiences and leading a high-performing Front of House team
My client is looking for an energetic and service-driven Guest Relations Service Manager to join a luxury lodge in Namibia.
THE ROLE
You will take the lead in ensuring outstanding guest satisfaction while overseeing and developing the Front of House and service teams.
KEY RESPONSIBILITIES:
Lead and coordinate the FOH butler and bar teams
Deliver warm personalised and exceptional guest experiences
Oversee guest arrivals check-ins and activity orientations
Train mentor and motivate service teams
Manage staff schedules and assist with performance management
Drive guest initiatives and special experiences
Monitor guest feedback and service standards
Oversee stock takes and departmental administration
Identify opportunities to continuously improve service delivery
Requirements
35 years experience in a similar hospitality role
Strong Food & Beverage knowledge and experience
Proven Front of House leadership experience
Excellent communication and interpersonal skills
Warm outgoing and professional personality
Strong attention to detail and sense of urgency
Strong team leadership and motivational skills
Ability to remain calm and effective under pressure
Passion for luxury hospitality and creating memorable guest experiences
Valid Drivers Licence
Benefits
Live-in
Required Skills:
Hospitality Guest Relations
Required Education:
Hospitality
