Digital Support Specialist

The Digital Support Specialist is responsible for ensuring the availability stability performance security and continuous improvement of the Banks digital channels and customer-facing platforms. The role provides operational and technical support for Internet Banking Mobile Banking Banking Apps USSD platforms APIs payment integrations and related digital banking solutions.

The incumbent will serve as a critical link between business users technology teams vendors and external partners to ensure seamless digital banking service delivery exceptional customer experience and compliance with bank policies and regulatory requirements.

Qualifications :

Bachelors degree in information technology

Experience
3-4 years of experience supporting designated applications preferably within banking financial services or a related industry. Familiarity with Core Banking systems peripheral applications and integration platforms. Experience with troubleshooting technical issues within established SLAs. Experience in supporting application upgrades patches and releases.

Behavioural Competencies:

• Adopting Practical Approached
• Generating Ideas
• Managing Tasks
• Taking Action
• Upholding Standards

Technical Competencies:

• Application Support
• Business Continuity and Disaster Recovery Planning
• Network Security Monitoring
• Testing (unit regression integration)
• Trouble Shooting

Additional Information :

Key Impact Areas:

• Monitor manage and support the Banks digital banking ecosystem including: Internet Banking Mobile Banking Banking Applications (SmartApp) USSD Services API integrations Digital payment platforms.

• Ensure end-to-end processing and successful completion of digital banking transactions.

• Escalate incidents to third-level support teams vendors and system providers when required.

• Deliver high-quality support to business units branches operations teams and digital banking customers.

• Ensure adherence to information security standards banking regulations and internal policies.

Remote Work :

No

Employment Type :

Full-time