Branch Manager Mariental
Mariental Urban - Namibia
Job Summary
- Lead and manage day-to-day branch operations ensuring alignment with corporate policies safety standards and performance KPIs.
- Develop and execute sales strategies to meet or exceed monthly and quarterly targets focusing on both new and repeat customer acquisition.
- Oversee inventory accuracy and turnover by implementing effective stock control systems conducting regular audits and minimizing stockouts or overstock situations.
- Manage procurement activities in coordination with the central supply chain team ensuring timely delivery of automotive parts while maintaining cost efficiency.
- Build and maintain strong relationships with key customers including repair shops fleet operators and dealership networks through proactive communication and personalized service.
- Supervise and mentor a team of sales associates and warehouse staff providing performance feedback training and career development opportunities.
- Identify operational inefficiencies and implement data-driven solutions to improve productivity reduce costs and enhance service delivery.
- Monitor market trends and competitor activities to inform inventory planning and pricing strategies.
- Ensure compliance with all local regulations health and safety protocols and company standards across all branch functions.
- Prepare detailed performance reports and forecasts for senior management highlighting key achievements challenges and strategic recommendations.
- 45 years of progressive experience in automotive retail parts distribution or related operations management.
- Proven track record in branch or team leadership with demonstrated success in achieving sales targets and improving operational performance.
- In-depth knowledge of automotive parts including OEM and aftermarket components and familiarity with vehicle make and model specifications.
- Solid understanding of supply chain logistics procurement processes and inventory management systems.
- Exceptional communication and interpersonal skills with the ability to engage effectively with customers suppliers and internal teams.
- Strong problem-solving abilities and a proactive approach to resolving operational and customer issues.
- High level of attention to detail and accuracy in record-keeping reporting and order processing.
- Excellent time management and organizational skills capable of managing multiple priorities in a fast-paced environment.
- Proficiency in MS Office and experience with ERP or inventory management software (e.g. SAP Oracle or similar).
- Valid drivers license and willingness to travel within the Mariental region and surrounding areas as required.
Required Skills:
Requirements: 4-5 years of experience in sales customer service or a related field (automotive experience is a plus). Excellent communication and interpersonal skills with the ability to build rapport quickly. Strong customer service orientation with a proven ability to deliver high satisfaction. Demonstrated active listening skills to accurately identify customer needs. Effective problem-solving abilities to resolve customer issues and close sales confidently. Solid time management and organizational skills to prioritize tasks and meet deadlines. Team-oriented mindset with the ability to work collaboratively in a fast-paced environment. Proficiency in using basic office and CRM software tools.