Spanish IT Support Agent

Spanish-Speaking Technical Support Agent (Cybersecurity & IT) Casablanca Morocco

Are you passionate about technology cybersecurity and helping customers solve technical challenges AnyTech365 a global leader in cybersecurity solutions is looking for a Spanish-speaking Technical Support Agent to join our growing team in Casablanca Morocco.

This is an exciting opportunity to build your career in a dynamic international environment that offers continuous learning professional growth and rewarding challenges.

Your Responsibilities:

• Handle inbound calls provide remote assistance and respond to customer inquiries through various communication channels.
• Deliver exceptional first-level technical support and customer service in a timely and professional manner.
• Perform remote troubleshooting and system cleanups in line with company procedures.
• Resolve customer issues during the first interaction whenever possible by leveraging training internal knowledge bases and available documentation.
• Accurately document and track customer cases in internal systems.
• Stay up to date with products services and support processes in a fast-paced environment.
• Demonstrate professionalism accountability and a customer-first approach in every interaction.

What We Offer:

• Competitive salary package.
• Attractive performance-based bonus scheme.
• Fully paid training and onboarding.
• Excellent opportunities for career growth and professional development.
• A stable position within a fast-growing international company.
• A supportive collaborative and positive work environment.
• Ongoing learning opportunities and exciting challenges.

What Were Looking For:

• Degree in Computer Science Information Technology or a related field.
• Minimum of 1 year of experience in technical support IT or a similar role.
• Native or near-native proficiency in Spanish with outstanding communication skills.
• Strong technical troubleshooting and problem-solving abilities.
• Customer-oriented mindset with excellent listening skills.
• Reliable proactive detail-oriented and committed to delivering high-quality service.
• Interest in cybersecurity and technology with a willingness to continuously learn and grow.

Join AnyTech365

If youre looking for an opportunity to develop your career in cybersecurity while working with an ambitious and international team wed love to hear from you.

Apply today and become part of the AnyTech365 success story in Casablanca!