Field Service Engineer

Join our dynamic team at TOMRA Food as a Field Service Engineer where youll play a pivotal role in ensuring the seamless operation of our cutting-edge food sorting systems. Were seeking a highly skilled and motivated individual to take on the challenge of providing top-notch customer service encompassing commissioning operation testing integration optimisation maintenance training and repair activities primarily in Morocco. Ideally located in Casablanca as You will be travelling predominantly to Agadir and Rabat.

This role offers the perfect blend of hands-on work and independent problem-solving making it an ideal fit for a passionate engineering enthusiast. 

Role and Responsibilities:

• Efficiently deliver field service work to meet cost and time objectives.
• Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations.
• Diagnose and resolve equipment issues conducting necessary repairs.
• Collaborate with internal departments to enhance customer support processes.
• Conduct installations and adjustments to TOMRA Food equipment as required.
• Provide comprehensive training to customers on the operations and maintenance of our systems.
• Maintain accurate and detailed field reports to guide administrative follow-up procedures.
• Domestic travel up to 80%-90% of the time

Qualifications :

Qualifications

• Bachelors degree in Mechanical or Electro-Mechanical Engineering
• Qualification in Electrical Installation (e.g. Qualification en Électricité dInstallation)
• Proven experience in on-site preventive and corrective maintenance supporting industrial customers
• Fluency in Arabic and English language is mandatory Spanish and French is an advantage
• Driving license with a good driving record
• VCA certification is a plus

Additional Information

• Willingness to travel internationally up to 80% of the time
• Flexible schedule including occasional work on weekends or during holiday periods
• Customer orientated
• Great communication skills
• Stress resilient

Additional Information :

What we offer:

• Up to 10% Annual Bonus  Performance-based STI tied to your success & company goals
• Fully Flexible Hybrid Work  Home-based contract with modern work-life balance
• Great time off - Paid annual leave and public holidays in accordance with Moroccan labour legislation
• CNSS - public pension unemployment benefits and public health insurance
• All Travel Covered  Expenses full travel insurance paid by TOMRA
• Share Purchase Opportunity  Buy TOMRA shares on attractive terms
• Continuous Learning  Tailored training & development via TOMRA Learn
• Car allowance - Monthly allowance to support business travel and field-based customer visits
• Premium Equipment  Latest laptop mobile phone PPE & professional workwear tool box

How to apply

If this sounds like you we would love to hear from you! All applications will be managed in the strictest confidence. 

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race color religion gender gender identity age national origin disability parental or pregnancy status marriage and civil partnership sexual orientation veteran status or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process. 

Remote Work :

Yes

Employment Type :

Full-time