Customer Experience Partner

Customer Experience Consultant

Would you like to be part of a value-driven commercially oriented international environment where we enable global trade every day We have an opportunity for a Customer Experience Consultant to join our team in Casablanca Morocco.

WHAT WE OFFER:

When you join Maersk youll find that the world is your workplace. Youll work in a culturally diverse stimulating environment surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance respect dedication and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness we strive to prepare for the future while never forgetting that our customers and competitors are key to our ability to our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring challenging place to work. At Maersk we take pride in hiring the best person for the job irrespective of gender age nationality or religious belief.

KEY RESPONSIBILITIES:

• Manage the end-to-end shipment process for our customers in compliance with all company procedures.

• Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.

• Handle a customer portfolio and perform financial situation follow-up as well as overall business customer business knowledge.

• Execute all assigned tasks efficiently and with a responsibility and open mindset for changes and adjustments.

• Respond promptly to daily emails and calls (external/internal) and provide excellent customer service.

• Coordinate ocean shipments and logistics while processing all needed work.

• Build strong relationships with all stakeholders including offshore teams to deliver a positive customer experience and ensure a smooth execution of the end-to-end shipment life cycle.

• Work closely with customers and internal teams to ensure a smooth execution of the end-to-end shipment life cycle.

• Demonstrate problem-solving and critical thinking skills as well as excellent interpersonal and communication skills.

• Energetic well-organized self-initiated and good coordination skills are a must.

WHO WE ARE LOOKING FOR:

Someone with:

• Strong experience in customer service in freight forwarding and logistics.

• Customer-centric mindset.

• Good knowledge of MS Excel and experience working with multiple systems.

• Fluency in English is a must. French is mandatory.

• Problem-solving and critical thinking skills.

• Teamwork and team mindset.

• Excellent interpersonal and communication skills.

#RPO

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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