Customer Care Specialist

About Us

We are a dynamic fast-growing multi-brand media technology group with over 15 years of expertise in digital content and infotainment. Operating across France the Netherlands the United Kingdom Canada and Morocco our team of nearly 150 passionate professionals delivers innovative media experiences to millions of users worldwide.

Our mission is to connect audiences with personalized high-value content that informs entertains and educates broadening perspectives and empowering people every day.

We pursue strong commercial performance through organic growth diversified revenue streams and sustainable profitability continuously seeking new opportunities through strategic investment and innovation.

Your Role

You will join our Customer Care team and serve as a key point of contact for our users handling their daily requests with excellence empathy and efficiency.

Your Responsibilities

• Handle inbound customer requests across email phone and social media with professionalism and clarity.
• Maintain high-quality customer relationships in line with our KPIs and service standards.
• Contribute to the continuous improvement of tools and processes by proactively identifying friction points and bugs and escalating them to internal teams.
• Act as a force of proposal and innovation helping shape a best-in-class support experience.
• Embody the best support is no support philosophy think upstream solve root causes and reduce avoidable contact.

What Were Looking For

Experience & Skills

• Minimum 3 years of experience in customer care or a related field (junior profiles with strong potential are welcome).
• Excellent oral and written communication impeccable spelling and grammar are non-negotiable.
• Comfortable in a digital environment: new tools platforms and processes hold no fear for you.
• Experience with a ticketing tool (e.g. Zendesk or equivalent) is a strong plus.

Mindset & Personality

• Empathetic patient and rigorous you genuinely care about the user experience.
• Dynamic humble and adaptable you thrive in a fast-moving environment.
• A natural problem-solver: you enjoy designing smart solutions to recurring issues.
• Autonomous yet collaborative you bring strong interpersonal skills and a real team spirit.
• Quick learner with a sharp ability to synthesize complex information.

Values

• You share our commitment to excellence curiosity and proactivity.
• You are passionate about the press digital media and new technologies.

Languages

• French & English: fluent in reading writing and speaking (both required).

Its a Perfect Match If

• You are a genuine team player engaged and motivated by a growth journey.
• You have a passion for media press and technology.
• You bring prior customer service experience in a digital or tech environment.
• Youve worked with a CRM or ticketing system before (big plus!).

What We Offer

Work & Flexibility

• Flexible remote work policy: 2 days in-office / 3 days remote per week (come in more whenever you like!).

Benefits

• Gym membership contribution.
• Health insurance (Mutuelle) CIMR.
• VIP access to our flagship content application.

Ready to make an impact Wed love to hear from you.