Operations Analyst Moldova

Job Ref ID: JR0086776

YOUR MISSION

As Operations Analyst - Supply you are responsible for optimizing 3PL fleet quality and performance in Chișinău and Bălți through day-to-day adjustments and long-term process improvements. You work with data and with our 3PL partners to keep courier performance compliance standards and operational reporting at the level the business needs.

THE JOURNEY 

• Conduct in-depth data analysis to identify trends opportunities and pain points within supply operations focusing on metrics like order delivery time courier dispatch time partner preparation time partner acceptance time and customer ratings.

• Generate actionable insights from complex datasets to inform strategic decisions and operational improvements for our couriers and partners.

• Develop and maintain dashboards and reports to track key performance indicators (KPIs) and operational metrics related to supply operational performance.

• Identify and communicate important insights to relevant stakeholders influencing changes that enhance supply and partner efficiency and satisfaction.

• Utilize data to support the establishment of excellent relationships with Glovos partners and couriers demonstrating data-backed value and building engagement.

• Work alongside and communicate effectively with all other teams involved in operations success to ensure a data-driven approach.

Qualifications :

WHAT YOU WILL BRING TO THE RIDE

• Experience in Data Business or Operations Analytics; experience in transportation delivery or logistics is a plus

• Solid practical SQL skills - writing queries joins aggregations data extraction

• Experience building dashboards in Looker Power BI Tableau or similar BI tools

• Proficient in Google Sheets / MS Excel for quick ad-hoc analysis

• Clear communication skills - able to explain analytical findings to non-technical partners

• An independent mindset with strong curiosity and initiative

• Fluent Romanian and Russian; English (min B2) for daily communication

Nice to have:

• Basic experience or interest in learning Python for data analysis (pandas) GCP BQ or automation

• Prior exposure to delivery apps e-commerce or supply chain metrics.

• Experience using AI tools (Gemini Claude) in your work.

Additional Information :

We believe driven talent deserves:

Top-notch private health insurance to keep you at your peak.

Monthly Glovo credit to satisfy your cravings!

Discounted gym memberships to keep you energized.

Online therapy and wellbeing benefits to ensure your mental well-being.

At Glovo your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think decide and collaborate. What you achieve matters and how you achieve it defines us. Together they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

Remote Work :

No

Employment Type :

Full-time