Service Desk Jobs in Zapopan

DescriptionJob DescriptionAs a member of the IT-Support organization your focus is to provide technical help for oracle employees24x7x365 support. This position is specifically designed to help cover a local TechBar and Field support across two Guadalajara office locations. This involves resolving t...

Ready to build the future with AIAt Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to...

DescriptionResponsibilitiesAct as first customer point of contact and observe the response SLOsTriage customer requests and engage appropriate technical teams and experts following the predefined processes and best practicesCapture and collect customer concerns issues and impactProvide customer serv...

DescriptionResponsibilitiesAct as part of the Global Service Desk as L2 technical support adhere to and observe all the processes and procedures designed for the functionProvide rapid intake triage stabilization and coordinated escalation for customer incidentsTriage customer requests and engage app...