Service Delivery Jobs in Zapopan

DescriptionOracles Customer Success Management as part of the Customer Success Services organization is dedicated to ensuring the satisfaction retention and growth of Oracles Fusion SaaS customer base. Our primary objective is to build strong relationships with customers by understanding their needs...

DescriptionResponsibilitiesAct as first customer point of contact and observe the response SLOsTriage customer requests and engage appropriate technical teams and experts following the predefined processes and best practicesCapture and collect customer concerns issues and impactProvide customer serv...

DescriptionResponsibilitiesAct as part of the Global Service Desk as L2 technical support adhere to and observe all the processes and procedures designed for the functionProvide rapid intake triage stabilization and coordinated escalation for customer incidentsTriage customer requests and engage app...