UX Business Systems Analyst

At Sequoia Connect we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent connecting human potential with complex industrial execution. By joining our inner circle you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your Human OS and accelerating your growth through world-class high-impact projects.

We are currently partnering with a global IT powerhouse that represents the connected world through innovative customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally our client empowers over 1200 global customersincluding several Fortune 500 companiesto Rise. With a massive network of 163000 professionals across 90 countries they are at the absolute forefront of digital transformation leveraging next-generation technologies such as 5G AI Blockchain and Quantum Computing.

This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise this is where you belong.

We are currently searching for a UX Business Systems Analyst:

The Challenge (Responsibilities)

• Interface with business stakeholders end users and IT infrastructure teams to define gather and document business processes and needs and translate them into detailed functional specifications for development.
• Perform business systems and process analysis of existing systems and workflows by conducting interviews and requirements-gathering workshops and ensuring sign-off of required artifacts.
• Coordinate requirements for new and existing applications and gather and document software installation and configuration processes.
• Assist in testing training plan development user training production support and user documentation including web manuals reference guides process documents and related materials.
• Participate in the QA process identify test cases explain complex processes and support development of test plans.
• Develop detailed business cases ROI calculations value definitions cost assessments benefit statements and risk analyses.
• Coordinate project tasks and project lifecycle phases for small to mid-size projects including requirements documentation process flows and related deliverables to meet business goals and requirements.
• Coordinate communication with clients and stakeholders and help prioritize delivery of IT services.
• Conduct root-cause analysis using knowledge of applications interfaces and technology to support defect resolution.
• Assist with scope definition and implementation of solutions.
• Champion currently identified user experience improvement opportunities and own the effort from prioritization through implementation and measurement.
• Proactively identify document prioritize and drive improvements that reduce user friction simplify workflows improve adoption and increase employee productivity.
• Maintain a prioritized backlog of user experience and process improvement items based on user feedback operational metrics support trends and business objectives.
• Partner with business stakeholders and end users to understand pain points user journeys workflow barriers and opportunities to improve how users interact with technology and business processes.
• Translate user feedback and operational data into clear business requirements functional specifications process flows and actionable improvement plans.
• Collaborate with application infrastructure service desk security vendor and business teams to implement user experience improvements that require cross-functional execution.
• Act as the primary coordinator for assigned UX improvement initiatives keeping stakeholders aligned tracking actions removing blockers where possible and escalating decisions when needed.
• Measure and communicate the effectiveness of implemented improvements including adoption efficiency gains reduced support incidents simplified processes and user satisfaction.

Your Profile (Requirements)

• Demonstrated prior experience identifying leading and implementing user experience (UX) and business process improvement initiatives in an enterprise environment.
• Proven ability to independently drive improvements from concept through implementation including work that spans multiple business and technology teams.
• Experience gathering and analyzing user feedback support trends operational metrics and business requirements to identify improvement opportunities and prioritize solutions.
• Experience coordinating cross-functional efforts involving business stakeholders application teams infrastructure teams service desk teams security teams and vendors.
• Ability to influence outcomes and drive change without direct authority ensuring assigned initiatives progress to completion.
• Strong analytical and problem-solving skills with the ability to convert user pain points and operational data into practical measurable improvements.
• Strong communication facilitation documentation and stakeholder management skills.
• High-Performance Mindset: Resilience emotional intelligence and a focus on agile delivery.
• Technologist DNA: A deep understanding of the difference between coding and engineering.

Desired

• Experience serving as a user advocate and championing continuous improvement initiatives focused on enhancing the end-user experience increasing technology adoption and improving operational efficiency.
• Experience in a distributed team environment.
• Understanding of databases and computer operating systems.
• Understanding of SaaS on-premises systems and cloud server services.
• Understanding of domains and basic network function.
• Knowledge of software installation processes.
• Experience creating diagrams flowcharts user journeys process maps and other visual representations to communicate information to stakeholders. Visio or equivalent tool experience preferred.
• Familiarity with cloud-native foundations or AI coding assistants.

Languages

• Advanced Oral English: For seamless collaboration with global teams.
• Advanced Spanish.

Special Notes

• Salary: $90000

Work Arrangement

We value flexibility to support your lifestyle. This position is available as:

• Remote

If you meet these qualifications and are pursuing new challenges start your application on our website to join an award-winning employer. Explore all our job openings Sequoia Careers Page:
UX Business Systems Analyst Requirements Gathering Process Improvement Visio

Requirements:

• Demonstrated prior experience identifying leading and implementing user experience (UX) and business process improvement initiatives in an enterprise environment.
• Proven ability to independently drive improvements from concept through implementation including work that spans multiple business and technology teams.
• Experience gathering and analyzing user feedback support trends operational metrics and business requirements to identify improvement opportunities and prioritize solutions.
• Experience coordinating cross-functional efforts involving business stakeholders application teams infrastructure teams service desk teams security teams and vendors.
• Ability to influence outcomes and drive change without direct authority ensuring assigned initiatives progress to completion.
• Strong analytical and problem-solving skills with the ability to convert user pain points and operational data into practical measurable improvements.
• Strong communication facilitation documentation and stakeholder management skills.