Unified Alternative Fulfillment Program Manager, Unified Alternative Fulfillment

MX Unified Alternative Fulfillment (UAF) includes a variety of programs: Direct Fulfillment (DF) and Vendor Flex (VF). Through these programs Amazon works hand in hand with a wide range of vendors to ship products from their warehouses directly to our customers. The External Fulfillment Program Manager acts as the crucial bridge between operational teams and Leadership. Through direct involvement in daily operations this role identifies and implements continuous improvement initiatives ensuring seamless operational excellence in the interactions between our customers vendors and operations teams.

Key job responsibilities
Drive program performance through comprehensive analysis of operational metrics and KPIs.
Lead deep-dive investigations into program challenges and opportunities.
Design propose and implement strategies to optimize the program.
Partner with cross-functional teams to ensure program alignment and success.
Identify and execute improvement initiatives to enhance seller and customer experience.
Manage and streamline the escalation process by establishing clear protocols filtering critical issues
and ensuring timely resolution of high-priority matters requiring leadership attention.
Analyze program health metrics.

A day in the life
As the Unified Alternative Fulfillment Program Manager youll be at the heart of our logistics operations driving excellence through data-driven decisions and strategic improvements. Your day will combine reviewing operational dashboards conducting deep-dive analyses and managing critical escalations. Youll coordinate with multiple stakeholders while serving as the key liaison between operations and leadership. From analyzing seller performance data to leading improvement workshops youll blend analytical thinking with practical problem-solving to drive program success.

About the team
At Amazon we embrace differences and foster inclusion reinforced by our 14 Leadership Principles that encourage diverse perspectives curiosity and trust. We believe balance between personal and professional life is critical to fulfillment offering flexibility in working hours. Our team celebrates knowledge sharing and mentorship across a broad mix of experience levels and tenures. Were dedicated to supporting new members and assigning projects that develop well-rounded professionals prioritizing your career growth every step of the way.

- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Speak write and read fluently in English
- Speak write and read fluently in Spanish

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules

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