Travel Administrator
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Job Summary
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
We are a sustainable company engaged to the values of Excellence Innovation Collaboration Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet today and for future generations.
We are looking for your talent join our team and start your journey today!
The Travel Administrator supports day-to-day operations of the corporate travel program serving as first-line support for traveler inquiries while maintaining accurate content reporting and compliance processes. The role coordinates with internal teams and travel service providers supports training and communications and helps ensure policy adherence and data accuracy. Success in this role requires strong customer service attention to detail and comfort working within standardized systems and processes.
Accountabilities
Travel Inquiry & Operational Support
- Serve as the firstline contact for employee travel inquiries providing timely guidance on bookings policies tools and processes
- Triage and escalate travel issues to the appropriate teams internally (e.g. Finance Security) and externally (travel management company)
- Serve as main point of contact between Copeland and travel management company for any travel inquiries and coordinate and follow-up on issue resolution
- Ensure consistent application of travel policy and standard responses across all inquiries
SharePoint & Travel Content Maintenance
- Maintain the Travel SharePoint site ensuring content is accurate current and aligned with approved policies and procedures
- Publish and manage standard travel documentation (policies booking guides FAQs training materials communications)
- Coordinate content updates across Procurement Finance HR and Security ensuring governance and version control
Travel Reporting & Compliance Support
- Support preparation and distribution of standard travel reports and compliance metrics
- Assist with monitoring policy adherence and identifying recurring noncompliance patterns
- Support data validation audits and escalation of compliance or data issues as required
- Work with BUs and Functional leaders to drive improvement and adherence to the Travel Programs
Travel Training & Communications Support
- Maintain travel training materials job aids and onboarding content
- Conduct periodic travel training as needed
- Support delivery of travel communications policy reminders and system updates
- Capture common traveller questions and feedback to inform training and content improvements
Cross-Functional Coordination & Continuous Support
- Collaborate with Procurement Finance HR and external providers to support daytoday travel operations
- Identify recurring issues and support continuous improvement and standardization efforts
- Provide coordination support for travel program changes tool updates and supplier transitions
Qualifications and Experience
Essential:
- Associate or bachelors degree in a related field or equivalent practical experience
- 3-5 years of experience in an administrative coordinator or shared services role preferably in GBS or largescale operations
- Strong Microsoft Office skills (Outlook Excel PowerPoint Word) for communications reporting and documentation
- Customer service focused with experience supporting employee inquiries through standardized ticket-based support models
- Ability to manage multiple requests in a structured process driven environment while adhering to SLAs and escalation paths
- Working knowledge of corporate travel booking and expense platforms (e.g. Concur AMEX GBT Egencia Cytric Navan)
- Familiarity with corporate travel and expense (T&E) policies TMC models and compliance expectations
- Experience maintaining SharePoint or intranet content including policies FAQs and training materials
- Exposure to operational metrics KPIs or reporting in an administrative or shared services environment
- Comfort working with large data sets including basic data analysis and visualization skills (e.g. Excel pivot tables Power BI or similar tools)
- Fluent in spoken and written English
Preferred:
- Experience with service management or ticketing tools (e.g. ServiceNow or similar request tracking systems)
- Prior exposure to global or regional travel programs with multiple stakeholder groups
- Familiarity with travel dashboards or KPI monitoring (compliance rates booking channel usage spend visibility)
Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.
Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and with diverse perspectives are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment.
No calls or agency requests please.
Required Experience:
Unclear Seniority
About Company
White-Rodgers is a leading manufacturer of thermostats, valves, controls and system protectors for the heating, air conditioning, and refrigeration industry.
