Training Specialist Independent Contractor

Position Overview:

We are seeking a Training Specialist I to help ensure our customers have a superior experience every time they interact withDiligentssuite of products and services. This role focuses on delivering high-qualityinitialtraining following purchase as well as ongoing coaching for users at all levels throughout their relationship with Diligent.

As a member of the Training team you will join a group that is passionate about livingDiligentscorporate values and fostering a friendly positive and customer-centric culture. The team is committed to helping customers succeed by delivering memorable training experiences that drive product adoption customer satisfaction and referrals.

Key Responsibilities

• Deliver engaging training sessions that drive product adoption and achieve high customer satisfaction (CSAT) scores.
• Manage and deliver product training via virtual conferencing tools ( Microsoft Teams) andwebinarplatforms ().
• Facilitate individual groupwebinar and in-person training sessions with confidence and professionalism.
• Create training resources and learning content using professional tools ( Iorad).
• Develop clear customer-facing training videos to support product education.
• Observe training interactions andidentifyopportunities that may lead to potential lead generation asappropriate.
• Accurately log all training activities in internal systems for reporting and trackingpurpose.
• Handle training-related client requests and queries along with other administrative tasks asrequired.
• Travel occasionally for professional development customer workshops or internal meetings.

Required Experience/Skills

• 03 years of relevant professional experience.
• Strong planning organization and time management skills.
• Customer-focused mindset with a passion for delivering excellent service.
• Effective interpersonal communication and presentation skills with the ability to be both assertive and respectful.
• High levelof energy professionalism and resourcefulness.
• Ability to remain calm think on their feet and respond positively in unexpected situations.

Preferred Experience/Skills

• Experiencecreating learningcontentor training materials( Creating IORADs Video editingetc).

This is a fixed-term independent contractor opportunity supporting the team through the end of 2026. The selected contractor will provide services and will invoice directly on a monthly basis. Compensation will be paid as a fixed monthly professional fee against invoice. This is a professional services engagement and is not eligible for company-sponsored benefits. While the assignment is currently expected to conclude on December 31 2026 there may be an opportunity for extension based on business needs.

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

Learn more or follow us onLinkedInandFacebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligentsEEO PolicyandUS EEOCs Know Your Rights. We are a drug free workplace.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at