Track and Trace | Afterhours
Job Summary
At Rapido Solutions Group we connect fast-growing U.S. companies with top global talent.
From Guadalajara and León we create career opportunities that bridge Mexico and the U.S. logistics industry.
We value diversity joy and passion fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work offering wellbeing programs social initiatives and real career growth.
Location:Guadalajara
Schedule: Monday to Friday 14:00 - 23:00
English Level:B2 Intermediate
Salary:$15000 MXN / month
Additional Benefits:
$1000 MXN grocery vouchers
$500 MXN punctuality bonus
4% saving fund
Join our Track & TraceTeamand help keep our logistics network moving. Youll be the vital link between customers carriers and internal teams ensuring every shipment runs smoothly from start to finish.
Whether its solving a last-minute issue or tracking a delivery your communication and problem-solving skills will make a direct impact.
Respond to customer inquiries viaphone email or chat
Coordinatepickups deliveries and schedules
Track & trace shipments providingreal-time updates
Resolve issues withcarriers and operations teams
Maintainservice documentation and compliance reports
Excellentverbal and written communicationin English (B2 level)
Strongproblem-solving and conflict-resolutionabilities
Ability tomultitaskand manage priorities effectively
Customer-focused mindsetand positive attitude
Calm and professional under pressure
Opportunity to grow within thelogistics and customer service industry
Dynamic bilingual and multicultural work environment
Competitive salary
Ongoingtraining and career development