[TEMPORAL] Manager, Payment Deployment Solutions, Digital + Technology Transformation, Caribbean & Latin America

JOB SUMMARY

The Manager Payment Deployment Solutions Digital Technology Transformation (DTT) Caribbean & Latin America (CALA)

Global Technology is a key member of the CALA deployment organization supporting the deployment of OPERA Cloud across the

region with a primary focus on payment solutions across multiple gateways and providers. This position supports the end-to-end

payment deployment lifecycle across integrated multi-gateway and standalone scenarios partnering with hotels internal teams

and external payment partners to ensure solutions are operationally viable aligned with deployment timelines and ready for cutover

go-live and stabilization. The role includes hands-on enablement where neededsupporting deployment preparation activities such

as middleware and tooling alignment workstation and terminal readiness package validation access enablement and issue

triagewhile driving structured follow-up and escalation across stakeholders to support successful deployment execution.

.

Key responsibilities:

Multi-Provider Payment Deployment Strategy Execution: Leads the CALA payment deployment approach for OPERA Cloud across multiple payment providers and gateway models ensuring consistent execution across integrated multi-gateway and standalone solutions

End-to-End Payment Readiness & Stabilization:Drives payment deployment execution across the full lifecycle by coordinating requirements dependencies testing activities and stakeholder follow-up; supports go-live and hypercare by tracking prioritizing and escalating issues impacting payment continuity.

Hands-On Deployment Enablement: Provides practical support for deployment enablement activities such as package validation uninstall/reinstall considerations workstation/terminal readiness and coordination of prerequisite access/permissions required for successful execution.

Provider Onboarding / Configuration Readiness Coordination: Coordinates provider onboarding and configuration processes including ensuring required property inputs are collected/validated timelines are met and required documentation and validation steps

are completed prior to cutover.

Finance / Property Access Enablement (Standalone & Multi-Gateway): Partners with Finance and property stakeholders to enable required portal access and required operational steps for property users in standalone and multi-gateway scenarios.

CANDIDATE PROFILE

Education and Experience

• Bachelors degree or an equivalent combination of education and experience

• 3 years of relevant experience in hospitality payments payment gateways payment integrations or

  deployment/implementation environments

• 2 years experience with Opera PMS on-premise and/or Opera Cloud PMS
• Experience supporting multi-property / multi-country deployments

• Experience with payment integration frameworks such as Oracle Payment Interface (OPI) and partner ecosystems

  (tokenization validated partners standardized interfaces)

• Experience coordinating across vendors and internal stakeholders to drive deployment execution testing coordination

  and issue resolution toward deployment milestones

• Fluent English and Spanish required; Portuguese preferred

Preferred Skills (Technical / Functional)

• Strong understanding of hospitality payment transaction flows (e.g. authorization incremental/top-up capture/sale completion voids/refunds) in Oracle Payment Interface (OPI)-enabled environments.
• Experience supporting or coordinating implementations involving Oracle OPI and EFT interfaces including partner connectivity models and operational considerations in hotel environments
• Comfort with common integration concepts frequently required for OPI/EFT deployments (e.g. endpoint connectivity certificates IP/port configuration).
• Practical Windows deployment and troubleshooting fundamentals relevant to payment tooling and local components (install/upgrade validation mindset; services/logs concepts) recognizing that vendor toolsets may vary.
• Ability to support deployment activities tied to payment enablement (package validation/testing coordination workstation/terminal alignment and cutover tracking).
• Understanding of payments security principles (e.g. tokenization and approaches that reduce PCI scope) and the operational impact of payment disruptions at go-live.

MANAGEMENT COMPETENCIES