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[TEMPORAL] Manager, Deployment Technical Subject Matter Expert, Digital + Technology Transformation, Global Technology

Marriott Hotels Resorts

Job Location:

Mexico City - Mexico

Monthly Salary: Not provided by the employer

Posted: 8 August 2026 (30+ days ago)

Application Deadline: 18 November 2026

Vacancies: 1 Vacancy

Job Summary

Description

JOB SUMMARY

The Manager Deployment - Technical Subject Matter Expert Digital Technology Transformation Global Technology Caribbean & Latin America (CALA) is a key member of the CALA Continent organization and the project team supporting The Power of M. This role reports directly to the Sr. Manager Infrastructure Readiness Continent DTT. The role oversees planning and communication of infrastructure needs for properties transitioning to migrating to or opening with OCPMS (OPERA Cloud PMS).

This role will be fully integrated into the existing Digital Technology Transformation technology project plan and workgroup and will serve as a key partner to all in-scope hotels to ensure infrastructure network and end-device requirements are clearly understood properly planned and completed before cutover or Go-Live. The role will work directly with hotel teams to assess readiness validate requirements provide hands-on support troubleshoot issues as needed and serve as a subject-matter expert on opportunities related to network connectivity end-device readiness and technology deployment execution.

Key responsibilities include:

Assist hotel teams directly with network readiness efforts by communicating requirements and offering clear practical guidance to help them understand requirements (for technical and non-technical audiences) and effectively prepare their environments for deployment or transition to Power of M.

Proactively identify infrastructure risks and obstacles including connectivity issues infrastructure failures or vendor dependencies. Support troubleshooting efforts and promote resolution by working with the appropriate teams and stakeholders.

Periodically follow up with properties within scope to confirm their commitment to project goals track progress manage action items communicate effectively minimize risks promote engagement and share deadlines and timelines.

Provide support for hotels before during and after cutovers to ensure a smooth transition and share communication opportunities best practices and lessons learned from projects as appropriate with Sr. Manager and work team.

CANDIDATE PROFILE

Education and Experience

Bachelors degree or an equivalent combination of education and experience
3 years of relevant professional experience (Hotel OperationsProject Management Technology Implementation Stakeholder Engagement).
3 years of experience working with property-based systems including technical knowledge end-user computing (Desktops/Laptops) servers and network infrastructure.
Proficient and well-versed in the Marriott CALA Technology landscape including managed and franchise hotels. Preferred.
Experience working with international properties.
Understanding of technical prerequisites in large-scale deployments including workstation standards endpoint validation and bandwidth considerations
Strong customer service orientation.
Excellent written and oral communication skills.
Ability to work effectively in a complex service-intensive deadline-driven environment.
Ability to be detailed-oriented while maintaining alignment with broader organization objectives.
Project Management skills or equivalent certification desirable.
Proficiency with Microsoft Word Excel and PowerPoint applications.
Proficiency with SmartSheet preferable.
Understanding of network connectivity principles fundamentals of LAN/WAN Wi-Fi DHCP/DNS and basic troubleshooting capabilities.
Knowledge of end-user computing support principles including fundamentals of operating systems desktop and laptop setup user profile and application troubleshooting peripheral device support and troubleshooting experience.
Fluent English and Spanish required Portuguese an advantage.

CORE WORK ACTIVITIES

Coordinate deployment activities across hotels and teams to ensure project tasks are completed on time.
Communicate technical requirements timelines and deployment expectations clearly to all users and stakeholders.
Ensure each site is ready by validating network connectivity computer specifications operating systems and other technical requirements.
Track readiness activities and follow up with hotels vendors and internal teams to ensure required tasks are completed before deployment.
Identify and resolve risks issues blockers and troubleshoot issues that could impact deployment timelines or project success.
Provide regular project updates deployment schedules and implementation guidance to ensure all parties understand what is needed when it is needed and how deployment activities will occur.
Support deployment execution and coordinate post-go-live activities to ensure a smooth transition and minimal operational disruption.

MANAGEMENT COMPETENCIES

Leadership

Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making - Identifies and understands issues problems and opportunities; obtains and compares information from different sources to draw conclusions develops and evaluates alternatives and solutions solves problems and chooses a course of action.

Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams -Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships -Interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the companys service standards.

Global Mindset -Supports employees and business partners with diverse styles abilities motivations and/or cultural perspectives; utilizes differences to drive innovation engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Organizational Capability

Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Provides guidance and feedback to help individuals meet business objectives.

Learning and Applying Professional Expertise

Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills - Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.).

Mathematical Reasoning - Adds subtracts multiplies or divides quickly correctly and in a way that allows one to solve work-related issues.

Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension - Understands written sentences and paragraphs in work related documents.

Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager

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About Company

Marriott Hotels Resorts

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more

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