[TEMPORAL] Manager, Deployment – Opera Subject Matter Expert, Digital + Technology Transformation, Global Technology

JOB SUMMARY

The Manager Deployment OPERA Subject Matter Expert (SME) Digital Technology Transformation Global Technology is hands-on functional expert role focused on deployment execution for OPERA Cloud across the CALA region.

This position plays a critical role prior to Command Center activation and cutover ensuring that Opera Cloud configuration operational scenarios and property-specific requirements are fully validated and aligned to real hotel operations.

The role is responsible for accompanying hotels through the end-to-end deployment lifecycle ensuring that Opera Cloud solutions are operationally viable aligned with Marriott global standards and adapted to local market requirements.

The role may operate within a Command Center support model if needed contributing to incident triage issue resolution and

escalation management during cutover and hypercare.

Success in this role requires the ability to operate under pressure manage multiple concurrent incidents and maintain high-quality

support standards across a complex multi-country landscape.

CORE COMPETENCIES:

Problem Solving Diagnoses and resolves issues across PMS configuration operational workflows and integration points

Execution Focus Drives resolution of deployment blockers and ensures timely completion of critical deployment activities

Communication Provides clear structured updates to stakeholders including properties deployment teams and escalation

partners

Operational Mindset Understands real hotel operations and applies that knowledge to system validation and configuration

decisions

Adaptability Performs effectively in fast-paced high-pressure deployment environments and across diverse CALA markets

Preferred Skills: Advanced functional expertise in Opera PMS modules including Reservations Front Office profiles and inventory management

Expertise in Opera S&C or OSEM of advantage

Strong understanding of core hotel operational workflows including check-in/out room assignment rate management and availability controls Ability to translate operational requirements into PMS and/or S&C configuration decisions

Experience influencing or guiding PMS and/or S&C configuration decisions based on operational needs

Technical awareness of Opera Cloud configuration logic environments and deployment dependencies

Familiarity with integrations impacting PMS operations (e.g. POS CRS distribution payments finance systems)

Experience validating end-to-end operational scenarios within PMS environments

Strong analytical skills with ability to perform root cause analysis across configuration process and integration layers

Primary Responsibilities

Functional Configuration Validation & Alignment

Validate PMS configurations across core modules (Reservations Front Office Profiles Inventory) ensuring alignment with real hotel operational workflows

Validate S&C configuration across core modules

Identify configuration gaps inconsistencies and risks that may impact deployment execution or operational continuity

Ensure configurations align with Marriott global standards while adapting to local operational requirements

Support and influence configuration decisions based on operational needs and deployment constraints

Pre-Go-Live Issue Identification & Resolution

Identify and resolve functional and configuration issues in pre-production environments

Perform structured troubleshooting across configuration process and integration layers

Provide clear recommendations and actionable solutions to resolve blockers prior to cutover

Escalate complex issues with proper context impact assessment and supporting evidence

Deployment Execution Preparation

Validate that PMS configurations support critical end-to-end operational scenarios (check-in/out reservations lifecycle inventory handling)

Ensure properties are functionally ready from an operational execution standpoint not only checklist completion

Support validation of key deployment milestones leading into cutover and go-live

Partner with property teams to align system behavior with real operational practices

Functional Property Partnership

Work directly with hotel teams to review validate and refine PMS setup

Translate operational requirements into practical system configuration validation and adjustments

Provide scenario-based functional guidance to ensure operational usability and adoption

Cutover & Hypercare Support (When Required)

Support Command Center activities during cutover and hypercare as needed

Contribute to incident triage issue resolution and escalation management

Provide functional expertise to support stabilization of hotel operations post go-live

Document issues resolutions and key learnings to support continuous improvement across deployments

CANDIDATE PROFILE

Education and Experience

Bachelors degree or an equivalent combination of education and experience

3 years of relevant professional experience in hospitality technology with a strong focus on PMS (Opera preferred)

Proven experience supporting PMS implementations migrations or system rollouts preferably Opera Cloud

Experience supporting multi-property or multi-country deployments within the CALA region

Hands-on experience in PMS configuration and validation aligned to operational workflows

Experience working with PMS integrations and understanding their impact on hotel operations (e.g. payments CRS POS)

Expertise in identifying and troubleshooting complex functional and configuration gaps in pre-go-live and live-production environments

Experience supporting deployment milestones including property readiness cutover execution and hypercare

Experience working in structured support environments such as a Command Center Service Desk or Deployment War Room

Experience working with ITSM tools (ServiceNow and/or Jira) for incident tracking defect logging and escalation management

Experience documenting current-state environments identifying functional risks and supporting transition to future-state PMS solutions

Fluent English and Spanish required; Portuguese preferred

MANAGEMENT COMPETENCIES

Leadership

Adaptability Maintains effectiveness under pressure and ambiguity adjusting quickly to evolving

payment partner requirements cutover constraints and deployment priorities.

Communication Communicates clearly with hotel teams Finance vendors and internal stakeholders

translating technical dependencies into actionable next steps.

Problem Solving & Decision Making Diagnoses payment readiness issues evaluates operational

impact and supports practical resolution paths aligned to deployment milestones.

Managing Execution

Driving for Results Drives end-to-end execution through dependency tracking disciplined follow-up

and escalation to protect go-live stability

Planning & Organizing Manages multiple properties/workstreams across countries payment models

and timelines; maintains clear visibility of critical path items.

Quality Orientation Ensures deployment artifacts validations and handoffs are complete accurate

and aligned to standards before cutover

Building Relationships

Stakeholder Relationships Builds trust and alignment across hotel teams Finance payment partners

and global teams to accelerate readiness and issue resolution

Customer Relationships Maintains focus on operational continuity and guest-impact sensitivity during

payment transitions.

Global Mindset Operates effectively across diverse regulatory and operational contexts adapting

approach to market realities

Learning and Applying Professional Expertise

Applied Learning Builds knowledge of evolving payment deployment playbooks partner requirements

and cutover practices across models (integrated/multi-gateway/standalone).

Business Acumen Understands the operational and financial impact of payment disruption and cutover

decisions at property level.

Technical Acumen Applies functional knowledge of OPI/EFT integration concepts and payment

deployment enablement practices to support successful deployments.