Telecom Order Processing Specialist
Job Location:
Hermosillo - Mexico
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Job description
Location: Remote (Candidates must reside in Hermosillo Sonora or be available to attend the office when required.)
Schedule
Monday Friday
8:00 AM 5:00 PM (Hermosillo Time)
About the Role
Unity Communications is seeking a Telecom Order Processing Specialist to support business wireless operations across multiple U.S. telecom carriers.
This role is ideal for someone who is highly organized customer-focused and enjoys working in a fast-paced environment where accuracy and efficiency are essential.
Responsibilities
Process new wireless activations upgrades and account modifications.
Support telecom sales teams with customer account setup and order processing.
Manage device orders exchanges returns and customer requests.
Handle billing inquiries and customer escalations.
Maintain accurate documentation and service tickets.
Ensure all tasks are completed within established Service Level Agreements (SLAs).
Qualifications
English proficiency at C1 C2 or Native.
Valid U.S. Visa (Required).
High School Diploma or GED.
12 years of experience in Order Processing Customer Service Telecom Support or related roles.
Strong Microsoft Office and computer skills.
Excellent communication organization and problem-solving abilities.
Ability to work independently and manage multiple priorities.
Benefits
Competitive salary
Remote work
Monday through Friday schedule
Food Vouchers
Internet Allowance
Career development opportunities
Collaborative work environment
If you meet the qualifications and are ready to join a growing team wed love to hear from you.
Apply through this posting or if you prefer send your resume in English to:
We look forward to receiving your application.
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Required Experience:
IC
