Tech SME

If youre looking for a career where you can make a real impression join our Global Service Center (GSC)- HSBC and discover how valued youll be.

We are currently seeking an experienced professional to join our team in the role of Tech SME

Role Purpose

Were looking for aTechnical Subject Matter Expert (Tech SME)to provide deep technical leadership acrossdelivery and run-time operationsfor business-criticalPayments services (24x7). Youll help DevOps teams deliver secure resilient and high-quality products fasterusingautomation and responsible AI-enabled engineeringwhile meeting regulatory and internal control expectations.

What youll do (key responsibilities)

Technical leadership across delivery & operations

• Partner with Product Owners and DevOps teams to deliver operate and continuously improve products services and shared platforms.
• Translate product outcomes into executable delivery plans (epics features stories enablers).
• Shape and prioritise backlogs by identifying technical dependencies risks constraints and reuse/standardisation opportunities.

AI-enabled engineering (responsible adoption)

• Identify and prioritise AI use cases that improve engineering productivity and service operations (e.g. code assistance test generation incident/log triage knowledge search runbook automation).
• Define guardrails for safe and compliant AI use in the SDLC (data handling access controls prompt/content hygiene traceability human oversight).
• Work with Security Architecture and Risk partners to ensure AI-enabled solutions meet regulatory privacy and data residency expectations.
• Promote AI-driven automation (CI/CD quality gates anomaly detection predictive alerting) with explainability and operational supportability.

Quality engineering & test strategy

• Review requirements for testability and define non-functional testing strategy (performance resilience availability etc.).
• Ensure test strategies are implemented across DevOps activities including test automation test data management environments and virtual services.

Security engineering controls & compliance

• Embed security controls into the SDLC and define security testing strategy with Security Specialists and Product Owners.
• Ensure compliance with mandatory/regulatory requirements risk and control objectives and technical currency standards.
• Promote strong data standards and high-quality records in Service Management systems.

DevSecOps automation & engineering excellence

• Improve lead time to deploy through engineering best practices and automation across build test release and operations.
• Establish a consistent digital engineering environment that reduces variation and improves predictability.
• Embed a DevSecOps mindset across teams.

Service performance resilience & operational readiness

• Maintain and improve service levels (availability performance incident/problem readiness).
• Ensure resilience and recovery objectives (RTO/RPO where applicable) are met.
• Ensure adherence to Service Management Standards and operational readiness expectations.

Governance cost awareness & ways of working

• Support cost management by identifying optimisation opportunities and avoiding waste.
• Contribute to consistent DevOps leadership practices Agile/SAFe ways of working and Technology Practices.

What were looking for (skills & experience)

• Deep technical expertise in one or more domains: application/platform infrastructure cloud data integration security.
• Strong understanding of the end-to-end SDLC (requirements design build test release operate).
• Working knowledge of Agile/DevOps CI/CD automation observability and non-functional requirements.
• Strong risk controls and security-by-design mindset in a regulated environment.
• 3 yearsin an IT engineering/technology role with recognised SME responsibility.
• Proven ability to influence without authority: guide engineers review designs set standards.
• Strong production troubleshooting and root-cause analysis experience through to permanent fix.
• Confident communicator who can explain trade-offs clearly to technical and non-technical stakeholders.

Preferred qualifications

• SAFe (where relevant) ITIL Foundation (helpful for live service).
• Role-relevant certifications (AWS/Azure/GCP Kubernetes Linux Networking Database Security Mainframe AI).
• Leadership training (useful for coaching and influencing).
• English levelB2or above.

• Youll achieve more when you join HSBC!
• At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding take care of the new member of the family or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico now you have one more reason to be HSBC and proudly live a culture of well-being balance and care
• HSBC is an equal opportunity employer committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of but not limited to their gender or genetic information sexual orientation ethnicity religion social status medical care leave requirements political affiliation people with disabilities color national origin veteran status etc. We consider all applications based on merit and suitability to the role.
• Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.
• ***Issued by HSBC Electronic Data Processing (México) Private LTD***