Team Lead, Account Manager
Mexico City - Mexico
Job Summary
As a Team Lead Account Manager at Equativ youll play a pivotal role in delivering best-in-class service to our clients while ensuring seamless execution of campaigns. Sitting at the intersection of client relationships campaign management and cross-functional collaboration youll partner closely with Sales Marketing and Ad Operations to maximize client satisfaction and business growth. This is an opportunity to work hands-on at the front lines of digital advertising supporting both direct and programmatic campaigns for some of the industrys most innovative partners.
Team Leadership & Development
- Lead mentor and develop a team of 4 Account Managers fostering a culture of collaboration accountability and continuous improvement.
- Conduct regular one-on-ones and coaching sessions to support career development and team success.
- Conduct a weekly AM meeting to discuss wins challenges process improvements
- Oversee workload distribution resource planning and prioritization to ensure consistent service levels across the team.
- Champion operational excellence by identifying process improvements documenting best practices and driving adoption across the organization.
- Partner with leadership on hiring onboarding training and succession planning.
Campaign & Client Relationship Management
- Act as the primary day-to-day contact for your book of business building long-term partnerships rooted in trust transparency and performance.
- Represent Equativ in client-facing activities including campaign updates business reviews and occasional client entertainment.
- Oversee end-to-end execution of direct and programmatic campaigns ensuring deadlines budgets materials and performance metrics are met.
- Serve as the main liaison between clients and the Ad Ops/Traffic teams to resolve issues and maintain seamless communication.
Strategic Planning & Performance
- Analyze account performance and client feedback to identify optimization opportunities and strategic recommendations.
- Track and report on key team KPIs including client satisfaction campaign delivery retention and operational efficiency.
- Contribute to quarterly business planning forecasting and revenue growth initiatives alongside Sales leadership.
- Drive continuous improvement initiatives that enhance scalability client outcomes and team productivity.
- 5 years in account management or client services in digital advertising ad tech or media including experience managing or mentoring a team.
- Strong leadership and coaching skills with a passion for developing high-performing teams.
- Excellent communicator who builds trusted relationships with clients stakeholders and cross-functional partners.
- Deep understanding of direct and programmatic advertising campaign execution and account management best practices.
- Highly organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
- Strategic thinker who balances client advocacy with operational excellence and business objectives.
- Comfortable navigating ambiguity solving complex problems and driving change.
- Fluent in Spanish and English (required).
- Experience with Salesforce DV360 SSPs/DSPs or publisher monetization platforms.
- Existing relationships with media agencies and/or direct advertisers in Mexico or LATAM.
- Portuguese language skills (a plus for accounts spanning Brazil).
- Familiarity with the CTV/streaming advertising landscape in Latin America.
Required Experience:
IC
About Company
Equativ's global ad platform unlocks advanced technology, consumer research, and data intelligence to foster improved user experiences.