System Analyst I

Overview:
TheHRTS SystemAnalystIis a key member of the HR Technology Services team dedicated to delivering exceptional internal customer support within the HR space. This role focuses on providing seamless support forourHR systems (Workday / Mosaic) andcollaboratingclosely with internal partners to ensure smooth troubleshooting and efficient resolution of system issues.

Key Responsibilities:

• Provide end-user troubleshooting and support forHR Systems (Workday/Oracle)through a tiered ticketing system addressing inquiries and resolving technical issues.

• Develop and implement effective technical solutions to resolve business challenges delivering tangiblevalue to internal stakeholders across HR Technology Services functions

• Assistwith data conversion activities including mass data loads(EIBsor HSDL).

• Collaborate with cross-functional teams to ensure optimal support and successful project outcomes.

• Gather and analyze customer requirements to propose tailored solutions that meet business needs.

• Conduct in-depth research on system issues and provide recommendations for improvements or resolutions.

• Take ownership of assigned audits ensuring thorough analysis andtimelyresolution of findings.

• Propose and implement process and system improvements to enhance operational efficiency and support future scalability.

• Document business processes work instructions and other technical resources ensuring accuracy and clarity.

• Review and update existing work instructions to reflect system changes and best practices.

Knowledge Skills and Abilities:

• Strong team-oriented mindset with a collaborative approach to problem-solving and knowledge sharing.

• Exceptional customer service skills with the ability to communicate complex technical issues in a clear professional manner.

• Excellent time management and organizational skills able to effectively prioritize tasks such as ticket resolution audits and projects.

• Acute attention to detailensuringall tasks are executed accurately and thoroughly.

• Demonstrates accountability takes ownership of mistakes and is open to feedback for continuous improvement.

• Strong communicationskills both written and verbal with the ability to engage with a diverse range of stakeholders including team members cross-functional partners and business leaders.

• Strong analytical and problem-solving abilities with a focus on providing creative and efficient solutions.

• Quick learner able to adapt to new systems processes and technologies in a fast-paced environment.

Qualifications:

• Experience:

• Previousexperience withHRSystemstroubleshootingand supportis preferred.

• At least 2years of relevant experience in system troubleshooting technical support or similar roles.

• Experience with data conversion mass data loads or EIB integrations is a plus.

• Education:

• Bachelors degree in Computer Science Information Technology Health Informatics or a related field is preferred.

• Technical Skills:

• Proficiencyin Microsoft Office Suite (Outlook Word Excel PowerPoint).

Additional Information:
This is an exciting opportunity to contribute to the ongoing success of our HR Technology Services team. If you are passionate about HR technology enjoy problem-solving and thrive in a collaborative environment we encourage you to apply!