Surety Claims Leader Mexico

The Surety Claims Manager is responsible for the effective management investigation evaluation negotiation and resolution of surety bond claims across Mexico. This role ensures claims are handled in accordance with contractual obligations applicable regulations and company guidelines while protecting the organizations financial interests and maintaining strong relationships with clients brokers principals obligees legal advisors and internal stakeholders.

Beyond claims management the role serves as a key enabler of Surety business growth by supporting client retention strengthening WTWs value proposition and enhancing carrier relationships. Through proactive guidance during bond execution claims prevention strategies and effective claims resolution the role contributes directly to client satisfaction renewal outcomes and new business opportunities. The position also provides strategic support during RFP processes by demonstrating WTWs claims expertise and advocacy capabilities while leveraging claims performance to strengthen negotiations with preferred surety carriers.

The Role

• Lead the management investigation evaluation negotiation and resolution of surety bond claims across Mexico ensuring claims are handled in line with contractual obligations applicable regulations and WTW guidelines.

• Act as the technical lead for Surety Claims in Mexico providing expert guidance to clients brokers principals obligees legal advisors carriers and internal stakeholders.

• Protect client and organizational interests by assessing liability coverage exposure recovery potential and resolution strategies for complex high-value or litigated claims.

• Support client retention and business growth by delivering proactive claims advocacy minimizing claim-related disruption and strengthening WTWs Surety value proposition.

• Contribute to RFPs prospect meetings and client presentations by demonstrating WTWs claims expertise market insight and advocacy capabilities.

• Partner with preferred surety carriers to support effective claims resolution capacity discussions service standards portfolio performance and market positioning.

• Promote governance compliance and continuous improvement by maintaining accurate claims documentation sharing trends and lessons learned and supporting best practices across the Surety practice.
• Define departmental objectives collaboratively with the team ensuring alignment engagement accountability and measurable contribution to business goals.

The Requirements

• Bachelors degree in Law Business Administration Finance Accounting Insurance Engineering or a related field.
• Professional insurance qualifications and/or Surety-related certifications are desirable.
• Minimum of 5 years of claims management experience preferably within Surety.
• Strong knowledge of the Mexican surety market including claims practices legal considerations carrier dynamics and client expectations.
• Experience handling complex high-value and litigated claims including liability coverage exposure recovery and settlement analysis.
• Proven ability to review contracts and legal documentation and translate technical findings into practical business recommendations.
• Strong negotiation conflict resolution stakeholder management and influencing skills.
• Client-focused mindset with the ability to build trusted relationships and deliver high-quality advisory support.
• Results-oriented approach with sound decision-making problem-solving capability attention to detail resilience and adaptability.
• Collaborative working style with the ability to partner effectively with internal teams carriers brokers legal advisors and senior stakeholders.
• Advanced English proficiency is desirable.
• Ability to monitor success through operational financial client business growth and carrier relationship indicators including claims resolution cycle time SLA compliance recovery rate client satisfaction retention support RFP participation and carrier service improvement.

Equal Opportunity Employer