Support & Deployment Engineer – Naucalpan de Juárez, Mexico | Hybrid

About the Company

If you have ever watched television or enjoyed a movie on your phone or tablet this experience was likely brought to you through an Ateme solution created by our award-winning engineering teams.

Ateme (PARIS: ATEME) is the global leader in video delivery partnering with top content and service providers and streaming platforms like Netflix.

Through our cutting-edge R&D and innovation we enable clients to deliver high-quality video experiences on any device boosting engagement and revenue.

Guided by a robust CSR policy we are committed to maing the entertainment and video experience captivating greener accessible to everyone as well as promote our employees well-being and ethical business practices.

At Ateme we prioritize innovation collaboration empowerment agility and diverse contributions.

Join us and help shape the future of video delivery!

Want to work on the technology behind global streaming platforms like Netflix Join ATEME and help deliver high-quality video experiences at scale.

Mission:

In this role you will play a key part in ensuring seamless video delivery for millions of viewers by deploying and optimizing cutting-edge streaming solutions across the Americas.

Key Responsibilities:

Deployment & Integration:

• Install configure and integrate ATEME solutions within customers broadcast and streaming environments.

• Collaborate with internal teams (R&D Sales and Product Management) to ensure smooth implementation and customer satisfaction.

• Document deployment procedures and best practices to enhance knowledge sharing.

Customer Support & Troubleshooting:

• Provide technical support diagnosing and resolving complex system issues.

• Analyze logs and performance metrics to identify root causes and optimize system performance.

• Work closely with customers to address technical inquiries and offer timely solutions.

• Assist in training clients on ATEME products and solutions.

Continuous Improvement & Innovation:

• Contribute to product improvement by relaying customer feedback to R&D teams.

• Stay up-to-date with industry trends emerging technologies and best practices.

• Develop automation scripts and tools to streamline troubleshooting and deployment processes.

• Participate in internal training sessions and knowledge-sharing initiatives.

Required Skills & Experience:

• Experience: Minimum 3 years in technical support deployment or integration (broadcast streaming or telecom preferred)

• Technical Skills: Linux IP networking video compression (MPEG-2 H.264 HEVC) streaming protocols (HLS DASH RTMP)

• Nice to Have: Cloud platforms (AWS Azure GCP) Docker/Kubernetes scripting (Python Bash)

• Problem-Solving: Strong troubleshooting and analytical skills

• Communication: Fluent in English

• Education: Bachelors degree in a related field preferred

• Availability: Willing to join an on-call rotation in a 24/7 environment

Why Work with ATEME

• Real Impact: Your work directly supports global streaming experiences used by millions

• International Exposure: Collaborate with teams and clients across North America Latin America and Europe

• Cutting-Edge Tech: Work on advanced video compression and cloud streaming technologies

Compensation & Work Arrangement

• Compensation: $30000$45000 USD annually depending on experience and technical expertise with potential performance-based incentives

• Hybrid Schedule: The role follows a hybrid schedule with approximately 3 days per week on-site and 2 days remote

• Location: Naucalpan de Juárez State of Mexico Mexico
  Candidates must be based in Mexico and able to work on-site in Naucalpan approximately 3 days per week.

EQUAL OPPORTUNITY & NON-DISCRIMINATION

ATEME is committed to providing equal opportunities and maintaining a respectful and inclusive selection process. We consider qualified candidates without discrimination based on ethnic or national origin race or skin color gender age disability social or economic status health condition religion immigration status opinions sexual orientation gender identity or expression marital or family status pregnancy or any other characteristic protected under applicable Mexican law. Selection decisions are based on professional qualifications experience skills and the requirements of the consulting engagement in accordance with applicable laws and regulations in Mexico.