Support Analyst Hybrid in CDMX or GDL

At Capgemini Engineering the world leader in engineering services we bring together a global team of engineers scientists and architects to help the worlds most innovative companies unleash their potential. From autonomous cars to life-saving robots our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries.
Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

We are seeking a highly motivatedGSQA Support Analystwith46 years of experiencein application support automation scripting service management reporting and supplier quality systems. The ideal candidate will support theGlobal Supplier Quality Assurance (GSQA)platform and associated business applications ensuring operational excellence system stability user support automation and continuous process improvements.

The candidate will work closely with business users suppliers quality teams and IT stakeholders to manage incidents service requests reporting needs and system enhancements while driving automation and operational efficiency.

• Bachelor Degree in Computer Sciences or equivalent
• 46 years of experience in application support quality systems support or business application support
• Strong experience in: Automation Script Development ServiceNow Incident & Request Management Power BI Dashboard Development Microsoft Forms qTest Test Management Spyglass Monitoring Tool Command Center
• Experience supporting enterprise applications in production environments
• Knowledge of IT Service Management (ITSM) processes
• Understanding of application monitoring alerting and operational support
• Experience in data analysis reporting and KPI management
• Basic SQL and data troubleshooting skills
• Familiarity with testing methodologies and defect lifecycle management
• Conversational English

-Work on meaningful projects that use technology to solve real-world challenges.
-Exposure to top global companies working with Capgemini (145 of the Fortune 500 companies).
-Access continuous learning through internal academies certifications and mentorship.

Please note that this position will be hybrid either in CDMX or Guadalajara.

Capgemini is an AI-powered global business and technology transformation partner delivering tangible business value. We imagine the future of organizations and make it real with AI technology and people. With our strong heritage of nearly 60 years we are a responsible and diverse group of over 420000 team members in more than 50 countries. We deliver end-to end services and solutions with our deep industry expertise and strong partner ecosystem leveraging our capabilities across strategy technology design engineering and business operations.

At Capgemini Mexico we aim to attract the best talent and are committed to creating a diverse and inclusive work environment so there is no discrimination based on race sex sexual orientation gender identity or expression or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.