Sr. Program Manager Delivery Experience , Out of Country Sellers Latam

Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today more than 50% of Amazons total unit sales come from third-party selection. The Global Selling into Latam team is responsible for international Sellers success and growth on Amazon. Our vision is to be the first choice for all types of Global businesses to join Latam.

We are seeking an entrepreneurial results-oriented Sr. Program this role you will lead Amazons Cross-border Delivery Experience and Cost to Serve into Latam covering MX and BR countries.

Key job responsibilities
As a Sr. Program Manager you will:
1. Lead programs to improve Cross Border Seller Experience Customer Experience Delivery Experience and Cost to serve defining the list of high priority improvements to reach business goals;
2. Monitor and execute projects on time and with high quality standards;
3. Effectively communicate projects progress within the organization;
4. Work with internal teams to drive system tools and process improvements/ implementation that affect purchasing and operations workflow with emphasis on automating tasks that are currently performed manually;
5. Develop analysis of key business metrics with emphasis on developing and executing recommendations for improvements;
6. Work with finance accounting global mile and operations teams to enhance cost to serve and delivery experience for cross-border operations.

A day in the life
A day in the life
- Review recurring business metrics dive deep and data analysis and propose improvements.
- Programs process and products continuous improvement;
- Work with international product teams to identify delivery experience and cost to serve enhancement opportunities.
- Stakeholder management with cross border and operations teams.

About the team
Joining the Global Selling into Latam team means partnering with a dynamic and creative group who set a high bar for innovation and success in a fast-paced and changing environment. To be successful in this role you need to feel comfortable navigating on broad and diverse topics such as Customer Experience Delivery Experience Taxes Accounting international trade importations marketing operations working with tech teams and dealing with high level of uncertainty.

- 5 years of business development account management product management project management financial analysis and/or marketing experience
- Experience in business development account management product management project management financial analysis and/or marketing
- Experience leading analysis customer segmentation and/or product behavior analysis
- Speak write and read fluently in English
- Bachelors degree or above
- Experience using data and metrics to determine and drive improvements

- 5 years of driving process improvements experience
- 5 years of Business strategy or Non-Tech Program Management experience
- 5 years of supply chain operations experience
- Experience using any of SQL or other analytical tools for conducting data analysis
- Masters degree or MBA in supply chain business engineering finance or related technical or quantitative field

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