Sr Manager, CSM, LATAM-MEXICO

We are seeking a Sr Customer Solutions Manager (CSM) to join the AWS Mexico team to work with one or more of the most strategic customers in the this highly visible position the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer.

We help large organizations understand best practices around adopting advanced cloud-based solutions and migrating existing workloads to the cloud. Together with customers we help shape and execute a strategy to build mindshare and broaden the use of AWS within these customers. At AWS we value critical thinking self-motivation and the ability to deal with ambiguity. We love people who innovate use data to make decisions and can express themselves thoughtfully.

Key job responsibilities
- Own & Influence: Lead projects end-to-end across Sales Support Solutions Architecture ProServe and customer teams
- Guide Adoption: Understand customer business deeply and evangelize the right AWS solutions at the right time
- Drive Transformation: Shepherd customers through AWS adoption using your large-scale delivery experience
- Advocate & Coach: Be the customers cloud coach internally and their voice to AWS leadership
- Execute Strategy: Translate customer goals into plans and deliver industry-changing outcomes

About the team
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- 7 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- Knowledge of enterprise cloud strategies and distributed applications
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience in English-language communication skills both written and verbal
- Bachelors degree in computer science engineering mathematics or equivalent or 2 years of technical work experience
- Experience in customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies

- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

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