Sr. Manager, Associate Relations

WeWork Reforma Latino (97001) Mexico Ciudad de Mexico Ciudad de Mexico

Sr. Manager Associate Relations

Looking for a role that offers a wide breadth of involvement Enjoy consulting with the business to assist in problem solving Human Resources is looking for someone who is motivated and willing to take on new opportunities.

The Associate Relations Consultant provides consultation to internal associates on HR policies and may resolve formal employment complaints. Typically looked to as a subject matter expert to help resolve problems.

Responsibilities:

Investigate and resolve manager and associate issues

Resolve manager and associate issues by acting as a coach and providing guidance

Help people leaders associates and business leaders reconcile conflicts and disputes

Ensure all associates have an objective and knowledgeable resource at their disposal to work through challenging employment performance and policy issues

Partner with other departments such as Legal Benefits Office of Corporate Investigations and Security Operations ensure legal and regulatory compliance while identifying solutions

Investigate and resolve formal employment complaints including harassment discrimination wrongful termination etc.

Review departmental case data to identify trends and recommend action plans for business units to implement

Partner with the line of business HR Business Partners to enhance people leader capabilities

Review policies and procedures that support the associate experience

Act as role model and champion for Capital One values

Participate in internal projects that improve processes that require partnership with cross functional teams and integrative problem-solving skills

Knowledge of employment law and employment practices

We recognize that many life paths can contribute to interest in this role. We value all experience whether gained in a classroom or through other paths and invite everyone who meets the below requirements to apply for this role.

Basic Qualifications:

- Bachelors Degree
- At least 5 years of client management experience
- At least 4 years of experience as a Human Resources Business Partner
- English language proficiency

Preferred Qualifications:

- 6 years of Human Resources experience
- Knowledge of employment law and practices
- 6 years of experience working in a team environment and collaborating with multiple stakeholders

At Capital One we respect individual differences in culture religion and ethnicity. Likewise we promote equal opportunities and development for all the hiring process we seek to provide equal employment opportunities to candidates regardless of race color religion gender sexual orientation marital or civil status national origin disability or any other situation protected by federal state or local laws.

For technical support or questions about Capital Ones recruiting process please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe any position posted in the Philippines is for Capital One Service Corp (COPSSC) and any position posted in Mexico is for Capital One Technology Labs Mexico.