Sr. Field Service Engineer

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Radiometer one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

At Radiometer life comes first. Our vision is to improve global healthcare with reliable fast and easy patient diagnoses. As a global leader and pioneer in acute care diagnostics for over 70 years we streamline diagnostic workflows empowering healthcare professionals to focus on what truly matterscaring for critically ill patients. Were a team that celebrates diverse ideas and continuous improvement. Here youll find a place to grow and make a real impact with your unique perspective driving us forward in improving patient care.

Learn about the Danaher Business System which makes everything possible.

The Senior Field Service Engineer Senior (Sr. FSE) repairs maintains calibrates and cleans instruments for Radiometer Mexico (RMEX). The Sr. FSE troubleshoots and diagnoses product problems in a timely manner continues positive customer relationships and develops partnerships with Sales to aid in uncovering additional selling opportunities.

The Sr. FSE is a representative of Radiometer and has a proven strong sense of expertise in Radiometer products services and capabilities and serves as a key educator to our customer business accounts Sales Representatives and Field Service Engineers. Strong mentoring and trainer skills are needed to provide technical support for customers and employees from subsidiaries distributors and integrators from Mexico and Latin America. The successful FSE has a strong IT toolbox with knowledge around networks connectivity cyber security and overall IT topology. The successful FSE also has a commercial mindset and flexible working hours.

This position reports to the Field Service Leader and is part of the Service Department located in Mexico City and will be working remotely to cover Mexico and occasionally Latin America

In this role you will have the opportunity to:

• Technical Service & Maintenance: Install repair calibrate clean and test instruments; perform preventative maintenance by following logical troubleshooting procedures and diagnosing problems in a timely planner; maintain field parts inventory testing devices and tools and a clean safe work environment at the customer site and in the company vehicle; comply with all regulatory and company required documentation as well as company standards policies and guidelines.
• Customer Support & On-Call Coverage: Deliver exceptional customer service through training follow-up visits and consultation on analyzer IT IoT and cybersecurity needs. Participate in scheduled on-call rotations including documentation attending on-site visits including nights and weekends for VIP customers and maintaining continuous communication with the Field Service Leader to ensure all service visits are attended accordingly and on time.
• Sales Collaboration & Regional Support: Act as a service consultant and support sales initiatives by identifying customer needs promoting service offerings and participating in sales presentations. Build strong partnerships with sales teams contribute to customer satisfaction efforts and provide cross-regional coverage as needed.

The essential requirements of the job include

• Bilingual in English and Spanish
• University degree in Engineering or other technical careers such as Biomedical Electronics and Mechanics
• Three or more years of experience as a Field Service Engineer or in a related technical role with demonstrated proficiency in HIS/LIS installation and troubleshooting analyzer network connectivity setup and direct support to LIS/HIS providers. Brings foundational knowledge of IoT networking IT and cybersecurity along with a strong commercial mindsetunderstanding customer needs industry challenges and the business drivers that impact profitability.

Travel Motor Vehicle Record & Physical/Environment Requirements:

• Up to 50% travel through Mexico and Latin America with visits to headquarters and other Radiometer subsidiaries.
• Must be able to have flexible working hours and must have a valid drivers license with an acceptable driving record.
• Ability to lift move or carry equipment up to 20kg with assistance from others.

It would be a plus if you also possess previous experience in:

• IT skills and knowledge in SQL database Java Mirth and Windows Server
• Medical device field

Radiometer a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job.

At Radiometer we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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