Sr. Digital Business Analyst

About Carrier

Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control air quality and transportation we improve lives empower critical industries and ensure the safe transport of food life-saving medicines and more. Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit or follow Carrier on social media at @Carrier.

About the Role

Carrier is seeking a Sr. Digital Business Analyst to join the Digital Sales & Service (DSS) Enterprise Digital Products & Solutions (EDPS) this role you will serve as a key liaison between business stakeholders product teams and technical teams helping deliver digital solutions that enhance customer experience sales enablement digital commerce and marketing capabilities across the enterprise.

You will play a critical role in gathering requirements facilitating Agile processes supporting project delivery and driving continuous improvement while collaborating with global teams particularly stakeholders across the United States.

Key Responsibilities

As a Sr. Digital Business Analyst youll be responsible for:

• Partnering with Product Engineering and Implementation teams to deliver digital initiatives aligned with business objectives and product roadmaps.

• Gathering documenting and translating business requirements into scalable technical solutions.

• Supporting digital PODs that deliver enterprise solutions related to Salesforce Digital Commerce Marketing Technology PIM and Subscription Management platforms.

• Leading Agile activities including backlog refinement sprint planning Scrum ceremonies and sprint reviews.

• Analyzing business processes and identifying opportunities for operational improvement and optimization.

• Collaborating with vendors business stakeholders and IT teams to define technical requirements and process enhancements.

• Tracking project progress risks issues and dependencies while ensuring timely delivery of solutions.

• Supporting change management initiatives including training knowledge transfer and user adoption activities.

• Providing regular updates to stakeholders regarding project status issue resolution and implementation progress.

• Supporting global digital transformation initiatives and driving continuous improvement across enterprise platforms.

Requirements

We are looking for people who are analytical collaborative customer-focused proactive and passionate about leveraging technology to solve business challenges. If this sounds like you wed love to hear from you.

As a minimum you must have:

• Bachelors degree in Business Information Technology Engineering Computer Science or a related field.

• 5 years of experience supporting enterprise-level business or technology teams.

• 5 years of experience working with Salesforce platforms including Sales Cloud Service Cloud Experience Cloud Marketing Cloud Revenue Cloud or Field Service.

• 5 years of hands-on experience working in Agile environments including backlog management prioritization planning and software delivery.

• Experience gathering documenting and managing business and technical requirements.

• Strong project coordination and stakeholder management skills.

• Advanced Microsoft Excel and PowerPoint skills.

• Excellent analytical problem-solving and communication skills.

• Fluent English

Although not necessary it would be nice if you have:

• Experience supporting Digital Commerce MarTech Customer Experience or Subscription Management solutions.

• Knowledge of Product Information Management (PIM) platforms.

• Experience with enterprise digital transformation initiatives.

• Salesforce certifications.

• Experience working with globally distributed teams and large-scale enterprise programs.

Benefits

We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees health security and success.

If you require a reasonable accommodation to complete the application process participate in an interview or otherwise engage in the hiring process please contact us at . We will make every effort to meet your needs in accordance with applicable laws.