Sr. Brand Analyst

Customer Success  

Client Engagement & Support  

• Serve as the main point of contact for assigned customers responding to inquiries and coordinating with subject matter experts to resolve complex issues. 
• Build strong relationships and become a trusted advisor by sharing thought leadership best practices and strategic guidance. 
• Set and manage client expectations maintaining a high say: do ratio to build credibility and trust. 

Platform Expertise & Insights 

• Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data. 
• Provide business context to Strategy & Insights reports ensuring they are actionable and relevant to client teams. 
• Experience working with excel PowerPoint Thinkcell  

Continuous Improvement 

• Stay current on industry trends customer behavior and competitive landscape to inform marketing strategies and client engagement. 
• Use strong communication influence and collaboration skills to solve problems and drive customer success. 

Qualifications :

• Fluent English obligatory global communication
• Bachelors Degree on related fields.
• Proven experience in customer success account management or customer marketing preferably in the CPG or eCommerce space. 
• Strong understanding of digital shelf analytics and eCommerce data. 
• Self-Driven & Proactive Mindset 
• Excellent communication and interpersonal skills. 
• Ability to manage multiple priorities and work cross-functionally. 
• Strategic thinker with a customer-first mindset. 
• Multicultural Team Experience 
  • Comfort navigating different communication styles and business practices 
  • Adaptability in diverse working environments 
• Education & Digital Transformation Mindset 
  • Experience educating clients in markets where digital literacy is developing 
  • Understands that LATAM clients need help understanding why e-commerce matters 
• Demo and discovery facilitation skills 
  • SaaS or B2B platform background 
  • E-commerce last-mile logistics or marketplace experience 
  • Mercado Libre ecosystem knowledge (a strong credential but not a dealbreaker if eager to learn) 
  • Previous LATAM market experience
• Team Member will report into a member based in the US. Part of a larger global team. Opportunity to work with LATM Based clients with options to support US Markets.  

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time