Solution Manager

TL;DR:

Imubit is looking for a strategic customer-focused Solution Manager to join our Delivery team. This is a pivotal role at the intersection of industrial domain expertise project leadership and enterprise account management. You will serve as the primary face of Imubit to our customers owning the success growth and long-term health of a portfolio of accounts across refining petrochemical cement and mining industries.

If the Account Director is the CEO of an account you are the COO responsible for translating strategy into execution ensuring value delivery at every stage of the customer journey and identifying new opportunities to expand the relationship. This role is not just about delivery it is about strategic partnership customer retention and revenue growth.

This job is open to remote candidates in Mexico

About us:

Imubit is redefining how industrial companies around the world adopt and scale enterprise AI adding millions of dollars to plant bottom lines while operating safely within constraints related to energy efficiency and sustainability.

Our AI platform supports real-time optimization across complex nonlinear industrial systems enabling both autonomous and guided decision-making in live production environments. Fortune 500 companies rely on Imubit to continuously improve profitability and sustainability across their most valuable assets.

Backed by Insight Partners Imubit brings together deep domain expertise from companies such as Exxon and Shell with leading AI talent from Google and other top innovators. With teams across the United States Europe Asia and a growing international presence Imubit is transforming operational optimization across industries ranging from refining and aromatics to polymers and LNG liquefaction.

In this position you will:

Account Ownership & Customer Success

• Serve as the primary point of contact and trusted advisor for a portfolio of industrial customer accounts spanning the full account lifecycle from new project delivery through long-term sustainment.
• Own customer success criteria end-to-end: define them track them communicate progress and drive resolution of risks and blockers.
• Serve as the primary point of contact for customer tactical and operational teams leading regular project status meetings and building trusted relationships across all levels of the customer organizationfrom frontline operations personnel to executive -lead monthly and quarterly business reviews with Portfolio Managers and customer stakeholders.
• Proactively identify detractors document risks and challenges internally and escalate with well-formed recommendations.
• Support Account Directors in driving subscription renewals and expanding deals by identifying new value-generation opportunities within existing accounts.

Project Delivery Leadership

• During the project delivery phase lead the full project lifecycle: scope definition requirements gathering stakeholder alignment team coordination milestone tracking and successful commissioning of Imubit solutions.
• Translate customer business needs into clear technical direction for the broader delivery team.
• Anticipate project risks before they surface and put mitigation plans in place keeping execution on track without sacrificing quality.
• Plan and lead all major customer engagements: kickoffs design reviews commissioning sessions and continuous improvement cycles.

Sustainment & Value Expansion

• Once a solution is commissioned transition the account into sustainment mode ensuring deployed models remain evergreen continue to generate value and adapt as the customers process and economic environment evolve.
• Continuously identify opportunities to improve existing solutions or develop new use cases (Inferentials DLPs expanded optimization models) across the customers site.
• Collaborate with Account Directors and Business Consulting on out-of-scope opportunities that unlock additional revenue.

Technical Credibility & Communication

• Leverage your industry engineering expertise to build credibility with plant operators process engineers and site leadership positioning yourself as a knowledgeable partner not just a vendor.
• Communicate Imubits technology capabilities and limitations in clear audience-appropriate terms from site-level operators to C-suite executives.
• Train and orient customer stakeholders (operators engineers management) on Imubits platform and how to extract maximum value from deployed solutions.
• Serve as a conduit between the customer and Imubits Product and R&D teams channeling field insights to shape the product roadmap.

Cross-Functional Leadership

• Lead and coordinate a cross-functional delivery team (Implementation Engineers data scientists infrastructure) without direct management authority earning influence through expertise and trust.
• Partner closely with Account Directors on account strategy; collaborate with Business Consulting on expansion opportunities.
• Share institutional knowledge across the delivery organization and contribute to the continuous improvement of Imubits delivery methodology.

Experience & Background:

• BSc in Chemical Engineering Process Engineering Petroleum Engineering Mechanical Engineering or a related technical discipline or equivalent practical experience.
• 510 years of experience in manufacturing-adjacent industries refining petrochemical cement mining or similar industrial domains.
• Demonstrated track record in one or more of the following: program or project management in a manufacturing or industrial setting; plant or process engineering with a customer-facing or consulting component; technical account management or customer success with industrial software or technology.
• Experience working cross-functionally across operations engineering and commercial teams.
• Comfortable presenting to and engaging with executive-level stakeholders.
• Willingness to travel 20-25% as required.

Skills & Competencies:

• Strategic Account Mindset: Ability to zoom out from day-to-day delivery and think about the long-term health value and growth trajectory of an account.
• Project Leadership: Natural project management instincts you anticipate risks keep multiple workstreams organized and drive execution with urgency and quality.
• Industrial Fluency: Deep enough technical understanding of plant processes control systems and optimization concepts to earn the trust of engineers and operators and to guide technical decisions in partnership with your team.
• Customer Success Orientation: A genuine drive to help customers succeed paired with the ability to manage expectations handle difficult conversations and turn skeptics into advocates.
• Influence Without Authority: Skilled at aligning diverse stakeholders both internally and externally toward a shared outcome without relying on a command-and-control structure.
• Executive Communication: Clear concise and confident communicator in both written and verbal formats able to adapt your message to your audience.
• Adaptability & Learning Agility: Enthusiastic about learning new technologies and domains at pace. Imubit operates at the frontier you need to be comfortable with ambiguity and constant evolution.

Preferred Qualifications:

• Experience with process control planning and economics or plant optimization solutions.
• Background in a customer-facing vendor or consulting role serving industrial clients.
• Familiarity with AI machine learning or advanced analytics applied to industrial processes.
• Experience with subscription-based SaaS delivery models and recurring revenue dynamics.

Imubit provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Imubit complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Imubit does not accept or retain unsolicited CVs or phone calls and/or respond to them or to any third party representing job seekers.

No visa sponsorship is available for this position.