Shift Manager I, Amazon Logistics , Amazon Logistics

Amazon opened its virtual doors in 1995 and strives to be the worlds most customer-centric company where customers can find and discover anything they might want to buy online.

The On-the-Road (OTR) Manager I serves as the operational backbone of end-to-end last mile delivery within a Delivery Station. This role owns the complete OTR process from route planning through final-mile execution ensuring packages reach customers safely efficiently and on time. The OTR Manager I is directly responsible for managing delivery efficiency optimizing the number of routes dispatched and driving cost-per-shipment reductions while maintaining the highest standards of service quality.

The OTR Manager I is accountable for achieving operational Key Performance Indicators (KPIs) and cost goals outlined in the strategic plan. These include but are not limited to On-Time Delivery rates Delivery Success Rate (DSR) route density optimization and Deliveries Per Hour. The overriding goal is to maximize customer satisfaction and through this long-term shareholder value.

The OTR Manager I coaches and mentors the Process Assistant (PA) team hourly associates serving as front-line leaders to ensure that performance objectives are consistently met while building positive employee relations and developing bench strength for the organization. This includes setting clear expectations providing real-time feedback identifying high-potential talent and creating individualized development plans that prepare PAs for progressive leadership opportunities.

The successful candidate will continuously improve the efficiency of delivery processes and instill a culture of customer obsession safety and best-practice sharing across the station. This role also serves as a thought partner with cross-functional internal teams including project teams responsible for launching new stations and designing innovative delivery models contributing operational insights that shape scalable cost-effective last mile solutions.


Key job responsibilities
Create balance between Work hard and Have fun with associates under scope
Ensure the team execution to accomplish the business goals
Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations
Processes Mapping activities.
Assist in the development documentation deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
Follow up the KPIs of operations within the delivery station.
Actively supports and promotes organization change.
Dive deep analysis of KPIs
Support the ACES team customer service or other upcoming goals.
Measure drivers performance discipline and customer experience service
Internal audits execution.
Support and participate in the quality initiatives process change initiatives and assist the business to achieve year on year improvements within its operating plan.
Implement change and/or develop new processes as required to provide ability to better service Amazon customers focus on reducing cost.
Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes

- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- 1 years of employee and performance management experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays

- 2 years of performance metrics process improvement or lean techniques experience

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