Job Description

Role Summary

Key Responsibilities

Qualifications

Role Summary

Key Responsibilities

• Own the endtoend integration lifecycle (requirements design build test deploy run) for ServiceNow using IntegrationHub/Spokes Flow Designer MID Servers scripted REST/SOAP webhooks and message queues; enforce API standards versioning and access controls.
• Lead technical delivery for multisystem integrations (e.g. CMDB/Discovery ITOM/Cloud incident/event streams HR/Identity/SecOps) ensuring data quality reconciliation and performance at scale.

• Establish SLOs/SLIs for integration availability latency throughput and error budgets; implement monitoring/alerting dashboards and runbooks; drive incident RCA problem management and proactive hygiene.
• Coordinate hypercare and postupgrade validation for integrations during ServiceNow release cycles

• Embed security by design: OAuth2 mTLS secrets rotation leastprivilege data minimization; ensure auditability and adherence to platform governance and risk controls.
• Champion OOBfirst and lowcode where feasible; escalate customizations to governance for review.

• Partner with product/process owners architects and territory teams; translate business needs into integration contracts and SLAs.
• Lead a small virtual squad; mentor developers across time zones; contribute to GIFaligned standards for integration patterns.

• Reduce manual handoffs via automation (CI/CD automated testing canary/feature flags); measure and improve change lead time deployment frequency MTTR and change failure rate.

Required Qualifications

• Overall IT experience of 6 years
• 3 years in integration engineering or platform development with ServiceNow (IntegrationHub/Flow Designer scripting business rules MID); strong REST/SOAP API engineering and authentication patterns (OAuth2/SAML/JWT).
• Proven delivery of productiongrade integrations across ITSM/ITOM/CMDB/Discovery; handson with data reconciliation/Service Graph and IRE.
• CI/CD and test automation (Azure DevOps/Git automated regression Postman/ReadyAPI); strong troubleshooting using logs/metrics/traces.
• ITIL v4 foundations; experience with global delivery models and followthesun handoffs.

Preferred Qualifications / Certifications

• ServiceNow: CSA CAD CISITSM CISDiscovery IntegrationHub; ITOM/CMDB/Service Graph exposure. (Aligned to baseline JDs certification list.)
• Experience with Azure Integration Services API gateways or MuleSoft (beneficial for GIF and enterprise patterns).
• Experience with observability stacks and performance testing at integration boundaries.

Success Measures (12 months)

• 99.9% integration availability on critical paths; 20% reduction in integrationrelated incidents; 30% improvement in MTTR.
• Zero Sev1/Sev2 incidents attributable to integration change defects in two consecutive release cycles.
• Documented runbooks and knowledge articles for all Tier0/1 integrations; full coverage of monitoring/alerting and CI/CD pipelines.

Working Practices

• Champion productcentric delivery OOBfirst and securebydefault; maintain architecture and interface catalogues; keep integration code current across platform upgrades; align designs to Global Integration Fabric service patterns.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.