Senior Product Owner, Digital Platforms
Job Location:
Guadalajara - Mexico
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About Ingredion:
Join Ingredionwhereinnovation impacts lives worldwide! Without even realizing ityouveexperienced our work in your favorite chocolate yourpetsfood the paper you write on and your everyday snacks. As a global powerhouse across more than 60 industries we harness the potential of natural ingredients to transform lives. Whetheryourejust starting your career or bringing years of experiencetheresa place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.
Location:
Workplace type: Remote
Shift pattern:Standard global business hours
As aSenior Product Owner Digital Platforms you will define and drive thestrategic evolutionof Ingredionscustomerfacingdigital ecosystem including (Global Digital Helpdesk) ensuring these platforms delivermeasurable customer experience commercial and productivity impactat enterprise scale.
This role is accountable for translatingcustomer and commercial strategy into scalable digital capabilityowning product vision prioritization and outcomeswhileestablishingtheoperating model governance and execution infrastructureto sustain and scale delivery across doing so the role ensures strategic momentum ismaintainedeven when regional capacity or ownership gaps arise protecting continuity alignment and value realization.
This role reports to the Director of Commercial Capabilities andoperatesas a senior individual contributor with enterpriselevel decision authority.
What you will do:
Own the endtoend productvision scope and roadmapforMyIngredionand the Digital Helpdesk as integrated global digital platforms.
Drive the investment caseto supportoperationmaintenance andgrowth ofthe platform as part of the Ingrediondigital ecosystem
Serve as the single owner of the product backlog prioritizing features enhancements technical enablers and defects based on business value customer impact scalability and risk.
Ensure continued platform maintenance and operational continuity including:
Monitoring platform health usage and performance
Ensuring defects tech debt and operational gaps are addressed
Acting as interim owner where regional Product Owner or Business Ownership gaps exist.
Step in to support regions when capability capacity or ownership gapsemerge ensuring delivery momentum decisionmaking continuity and adherence to global standards.
Design and build the operating infrastructurefor execution including:
Clear RACI and ownership models
Repeatable intake prioritization and governance processes
Scalable ways of working that regions can adopt and sustain.
Partner with delivery teams and vendorsin an agile model supporting sprint planning backlog refinement demos UAT readiness and postgolivehypercare.
Exercise product governance and decision rights including scope tradeoffs sequencing prioritization and escalation within Steering and Operating Committee forums.
Drive adoption training and change enablement ensuring regions are equipped not only to launch but tooperateand continuously improvethe platform.
Define track and act on product KPIs(e.g. adoption CSAT ticket deflection resolution efficiency) using insights to guide continuous optimization.
What you will bring:
710 years of experience in Product Ownership Product Management or Digital Platform roles ideally within enterprise or B2B environments.
Demonstrated experience owning customerfacing digital platforms (e.g. portals service platforms SaaSlike solutions).
Strongexpertisein agile delivery models (ScrumSAFe or equivalent) including backlog ownership and prioritization.
Proven ability to influence across global crossfunctional stakeholders without direct authority.
Experience working with technology UX analytics and external vendors to deliver scalable digital solutions.
Who you are:
A customercentric product leader who balances customer needs with business outcomes.
Comfortable making decisions in ambiguity and managing competing priorities.
Datadriven outcomefocused and disciplined about value realization.
Adept at enterprisescale collaboration governance and change leadership.
Clear confident communicator withstrongexecutive presence.
Why JoinIngredion
Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive.Createthefuturewithusandenjoy:
Total Rewards Package Competitive salary and performance-based pay recognizing your contributions to our success
Comprehensive Benefits & Wellness SupportHealth long-term savings and resources for your physical mental and emotional well-being
Flexible Work Arrangements We value flexibility tosupport you bothprofessionally and personally
Career Growth Learning training and development opportunities.
Employee Recognition Program A culture of real-time appreciation with personalized recognition rewards globally
Employee Referral Program Refer top talent and earn a bonus iftheyrehired
Ingredion uses AI-enabled tools to support parts of the recruitment process including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying you acknowledge that AI may be used to support your application journey.
Relocation Available:
Yes Within CountryRequired Experience:
Senior IC
About Company
Ingredion ist ein weltweit führender Anbieter von Zutaten. Wir stellen Süßstoffe, Stärkeprodukte, Inhaltsstoffe zur Nahrungsergänzung und Biomaterialien her, die von Kunden in alltäglichen Produkten – von Lebensmitteln und Getränken bis hin zu Papier- und Pharmaprodukten – verwendet w ... View more
