Senior Marketing Platforms Application Support Engineer (AEMSalesforce Sales Cloud)
Job Location:
Mexico City - Mexico
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Publicis Sapient is a digital transformation partner helping established organizations get to their future digitally enabled state both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods fusing strategy consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next our 20000 people in 53 offices around the world combine experience across technology data sciences consulting and customer obsession to accelerate our clients businesses through designing the products and services their customers truly value.
- Monitor AEMaaCS replication queues Adobe Campaign workflows and deliveries Workfront synchronization jobs and Salesforce-to-ICM integrations across regions.
- Detect investigate and communicate system failures and SLA breaches through monitoring and alerting platforms including Splunk and AppDynamics.
- Log categorize prioritize and manage incidents through ServiceNow or Jira Service Management following ITIL best practices.
- Perform L1 triage activities including issue verification knowledge base review runbook execution workflow reruns queue clearing and service recovery actions.
- Conduct root cause analysis for workflow replication integration delivery and synchronization failures.
- Implement configuration and workflow corrections across Adobe Campaign AEM Workfront Salesforce and Salesforce Spiff environments.
- Support approved change-management processes including testing deployment planning documentation rollback preparation and production implementation.
- Manage user access provisioning and licensing activities across Adobe and Salesforce platforms.
- Maintain operational documentation and runbooks for recurring support activities and known issues.
- Support release validation regression testing vendor upgrades and production deployment windows.
- 5 years of experience in Application Support Production Support Platform Operations or related support engineering roles.
- Strong production support experience including incident management troubleshooting root cause analysis (RCA) problem resolution and operational ownership of business-critical applications.
- Hands-on experience with either:
- Adobe Experience Manager (AEM as a Cloud Service) including administration troubleshooting monitoring permissions DAM replication and platform operations or
- Salesforce Sales Cloud Administration including objects fields profiles roles validation rules Flows permission sets sharing rules SOQL and production support activities.
- Willingness and ability to rapidly ramp up on the alternate platform (AEM or Salesforce Sales Cloud) as part of the role.
- Experience working with REST and/or SOAP APIs and troubleshooting application integrations.
- Strong understanding of ITIL processes including Incident Problem Change and Request Management.
- Experience with monitoring and observability tools such as Splunk AppDynamics Dynatrace New Relic or similar platforms.
- Hands-on scripting experience using Python and/or Shell scripting for automation and operational support activities.
- Experience supporting Adobe Workfront including project administration routing rules request queues approval workflows and resource configurations.
- Experience supporting Adobe Campaign v8 workflows deliveries workflow monitoring tracking logs and FFDA/FDA environments.
- Experience with Salesforce Spiff (ICM) including commission processes crediting logic synchronization validation and reconciliation activities.
- Experience working with Salesforce APIs Workfront APIs Adobe OAuth authentication MuleSoft Boomi or similar middleware technologies.
- Experience administering SaaS platforms including SSO SAML OIDC SCIM provisioning identity lifecycle management and access governance.
- Experience supporting Seismic Responsive (RFP360) or similar Sales Enablement and Proposal Management platforms.
- Demonstrated willingness and ability to learn new platforms and technologies in a multi-platform enterprise support environment.
- Experience with Adobe Marketo Engage (MCAE) or Adobe Campaign Standard to Campaign v8 migration initiatives.
- Exposure to AEM Cloud Manager CI/CD processes CDN configurations and Dispatcher administration.
- Experience designing or troubleshooting Workfront Fusion integrations and automation workflows.
- Knowledge of Salesforce CPQ Revenue Cloud Advanced Xactly Varicent Everstage or related incentive compensation platforms.
- Experience with DAM governance metadata management lifecycle workflows and content retention automation.
- Working knowledge of AWS services including S3 Lambda and EventBridge for cloud integrations and automation.
- Experience supporting Seismic and Responsive (RFP360) tenant administration integrations permissions and vendor relationship management.
- An inclusive workplace that promotes diversity and collaboration.
- Access to ongoing learning and development opportunities.
- Competitive compensation and benefits package.
- Flexibility to support work-life balance.
- Comprehensive health benefits for you and your family.
- Generous paid leave and holidays.
- Wellness program and employee assistance.
As part of our dedication to an inclusive and diverse workforce Publicis Sapient is committed to Equal Employment Opportunity without regard for race color national origin ethnicity gender protected veteran status disability sexual orientation gender identity or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at
Required Experience:
Senior IC
About Company
Publicis Media is one of the four solutions hubs of Publicis Groupe ([Euronext Paris FR0000130577, CAC 40], alongside Publicis Communications, Publicis.Sapient and Publicis Healthcare. Led by Steve King, CEO, Publicis Media is powered by its five global brands, Starcom, Zenith, Spark ... View more
