Senior Manager, Field Operations

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Homes Supply team is responsible for growing Airbnbs supply base and ensuring we maintain a diverse high-quality portfolio of home listings that meet guest expectations for value variety and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnbs mission and resonate with local communities.

The Difference You Will Make:

In this role youll shape the growth and performance of Airbnbs Homes business across Mexico Central America and the Caribbean (MexicoCCA). Leading a team of Market Managers youll drive strategies that expand high-quality supply strengthen host success across every segment and enhance the guest experience. Youll work hand-in-hand with the Country Manager your key client to execute country strategic plans translating vision into measurable results. Through close collaboration with cross-functional partners youll ensure Airbnb continues to deliver exceptional value to both guests and hosts in every market.

A Typical Day:

• Lead and inspire a team of Market Managers and Market Associates to grow Airbnbs Homes supply across MexicoCCA expanding partnerships with hosts of all types and driving exceptional business and guest outcomes.
• Partner closely with the Country Manager to execute country strategic plans ensuring alignment between local market execution and national business priorities.
• Design and lead territory-level strategies for acquisition optimization and host quality directing teams to tailor their approach based on market maturity and host segmentation.
• Experiment boldly to unlock new sources of supply - measure results refine quickly and turn proven strategies into playbooks that fuel Airbnbs growth across MexicoCCA and beyond.
• Collaborate cross-functionally with Supply Leadership Marketing RevOps Policy and Product to launch initiatives that improve host performance and accelerate supply growth.
• Monitor and own business performance ensuring markets meet revenue supply and quality KPIs while delivering sustainable results that support Airbnbs broader goals.
• Identify market trends and opportunities providing solutions to overcome barriers and capitalize on emerging demand or regulatory shifts.
• Coach and develop talent building a high-performing team culture that values experimentation accountability and continuous growth.

Your Expertise:

• 14 years of experience in global operations business development or marketplace management with 5 years in a people-leadership role managing and scaling teams.
• Deep market expertise and strong understanding of the MexicoCCA travel and hospitality landscape with experience driving local growth and community engagement.
• A combination of operational and commercial public speaking and marketing skills that will allow you to acquire supply across multiple channels.
• A bold compassionate and action-oriented leader with a strong bias for action and a proven ability to develop coach and empower high-performing teams.
• Analytical and strategic thinker who uses data and insights to uncover opportunities shape portfolio strategies and guide decisions across diverse and evolving markets.
• Proven ability to influence product policy and cross-functional teams to unlock new revenue streams and improve host and market performance.
• Skilled at leveraging tools dashboards and analytics to assess performance identify trends and drive accountability.
• Demonstrated success in achieving strong results through others including effective performance management and development of emerging leaders.
• Known for creating a positive driven and inclusive team culture grounded in collaboration transparency and continuous improvement.
• Recognized as a go-to leader who provides clear direction constructive feedback and hands-on business coaching to drive both results and professional growth.
• Highly organized and adept at leading multiple initiatives simultaneously turning strategy into action and results.
• Previous experience growing supply and building partnerships with community and host groups is highly valued.

Your Location:

This position needs to be based in Mexico City ideally within commuting distance of our office.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creatively-led people and to develop the best products services and solutions. All qualified individuals are encouraged to apply.