Senior Mainframe Production Support Engineer

At Capgemini Engineering the world leader in engineering services we bring together a global team of engineers scientists and architects to help the worlds most innovative companies unleash their potential. From autonomous cars to life-saving robots our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries.
Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

You will support day-to-day Tier 0 GPS mainframe operations contributing to incident triage service restoration monitoring response controls evidence and runbook hygiene.

Key Responsibilities

Perform initial and secondary triage for incidents affecting client systems
Execute documented recovery and support procedures using approved runbooks.
Maintain operational notes control evidence handovers and known-error documentation.
Escalate technical risks and recurring issues to senior engineers and leads.

• Bachelor Degree in Computer Sciences or Equivalent.
• Mainframe support fundamentals and TSO/ISPF working knowledge.
• Production support discipline and ticket management.
• Incident triage escalation and root-cause support.
• Strong documentation and handover skills.
• Financial services technology exposure preferred.
• Advanced English Communication.

-Work on meaningful projects that use technology to solve real-world challenges.
-Exposure to top global companies working with Capgemini (145 of the Fortune 500 companies).
-Access continuous learning through internal academies certifications and mentorship.

Capgemini is an AI-powered global business and technology transformation partner delivering tangible business value. We imagine the future of organizations and make it real with AI technology and people. With our strong heritage of nearly 60 years we are a responsible and diverse group of over 420000 team members in more than 50 countries. We deliver end-to end services and solutions with our deep industry expertise and strong partner ecosystem leveraging our capabilities across strategy technology design engineering and business operations.

At Capgemini Mexico we aim to attract the best talent and are committed to creating a diverse and inclusive work environment so there is no discrimination based on race sex sexual orientation gender identity or expression or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.