Senior IT Engineer Endpoint Engineering

About Us

Nu is one of the largest digital financial platforms in the world with more than 127 million customers across Brazil Mexico and Colombia. Guided by our mission to fight complexity and empower people we are redefining financial services in Latin America and this is still just the beginning of the purple future were building.

Listed on the New York Stock Exchange (NYSE: NU) we combine proprietary technology data intelligence and an efficient operating model to deliver financial products that are simple accessible and human.

Our impact has been recognized by global rankings such as Time 100 Companies Fast Companys Most Innovative Companies and Forbes Worlds Best Bank. Visit our institutional page the role

We are looking for a Senior IT Engineer to own the device management and inventory operations in Mexico someone who knows our systems deeply builds and improves them and helps scale them globally. This is a hands-on engineering role: you will develop features build automations and act as the DevOps backbone for our MDM and inventory platforms.

Because youll be based in Mexico City and will know these systems better than anyone on the ground youll also be the natural technical reference when regulatory conversations arise.

Youll be responsible for

Platform Engineering & Development

• Own EE platforms in Mexico: Lead the development maintenance and continuous improvement of Endpoint Engineering platforms that power the device lifecycle in MX (e.g. Jamf Pro Apple Business Manager/ADE SnipeIT/Jira Assets Assets inventory ecosystem Zero Touch tooling internal APIs).
• Build features & integrations: Design and implement features APIs and data flows that connect MDM inventory Jira Service Management NuEx App vendor systems and other internal platforms.
• Automation & self-service: Create automations and self-service experiences that eliminate manual work reduce ticket load and increase reliability for onboarding replacements and everyday device workflows.
• DevOps ownership: Act as the DevOps owner for these platforms in MX: manage infrastructure-as-code (Terraform/Ansible/Puppet or similar) CI/CD pipelines configuration management observability and incident hooks.
• Metrics & outcomes: Define and track key platform and experience metrics (e.g. ZTD success rate Time-to-Productivity ticket deflection inventory correctness audit readiness) and iterate based on data.

Operational Ownership

• Day-to-day operations in MX: Be the technical owner of the daily health performance and SLOs of Endpoint Engineering platforms and device fleets in Mexico.
• Incidents & on-call: Lead incident response within the MX scope for EE platforms coordinate with the global on-call rotation and drive high-quality post-mortems and follow-ups.
• Lifecycle runbooks: Maintain and continuously improve runbooks and documentation for key device lifecycle journeys: onboarding day-to-day support replacements offboarding and panic/lost-stolen flows.
• Cross-team execution: Partner closely with TechCenter Global Security Operations Global Services Platforms REWS Finance and HR to ensure asset lifecycle processes are executed consistently and safely.
• Operational excellence: Proactively analyze observability signals (logs metrics alerts) to identify risks bottlenecks and opportunities for automation before they become incidents.

Global Scale & Cross-functional Collaboration

• Partner across NuEx and BAs: Collaborate with global Endpoint Engineering NuEx BA product/ops Security and infra/office tech teams on initiatives like NuEx App Jira governance Atlas and security foundations.
• Scale MX learnings: Turn lessons learned in Mexico into reusable patternsplaybooks automations data models and dashboardsthat can be adopted by Brazil Colombia and other regions.
• Hiring & bar-raising: Participate in hiring loops (interviews exercises leveling feedback) for Endpoint Engineering roles helping maintain and raise the engineering bar at Nubank.
• Mentorship: Mentor and pair with IC3/IC4 engineers (and contractors where appropriate) reviewing designs and pull requests and fostering a strong engineering culture in Endpoint Engineering.

Regulatory & Compliance Support

• As the deepest technical expert on the ground serve as the reference point when regulatory bodies require explanations of our systems and processes.
• Ensure platform documentation and configurations are audit-ready as a byproduct of good engineering hygiene.

We are looking for a person who has
Must-have

• Education: Degree in Computer Science Engineering Information Systems or equivalent practical experience.
• Operating systems: Strong hands-on experience administering and troubleshooting macOS Windows and Linux in production environments.
• Programming & scripting: Proficiency in at least one modern programming language (e.g. Python Clojure Go Java) and in scripting (e.g. Shell Script); comfortable building services tools and automations.
• Cloud & backend: Experience designing and operating cloud-based services on AWS (e.g. Lambda RDS CloudWatch Workspaces or similar) or another major cloud provider.
• DevOps & IaC: Strong DevOps fundamentalsGit and CI/CD containers (Docker) configuration management and infrastructure-as-code (Terraform Ansible Puppet or similar) and solid observability practices.
• Databases: Experience with relational databases (PostgreSQL MariaDB MySQL/SQL Server or similar) as part of building or integrating services.
• Language & location: Native or near-native Spanish fluent English; legally authorized to work and resident in Mexico City with willingness to work on-site multiple days per week.
  
  Device Management

• MDM expertise: Production experience with Apple-focused MDM solutions (Jamf Pro Apple Business Manager/ADE) and Zero Touch Deployment flows at scale.
• Policy & compliance: Ability to design implement and maintain endpoint security and compliance policies via MDM and related tooling (e.g. certificates identity agents Zscaler or similar).
• Troubleshooting: Proven track record of debugging complex device setup and connectivity issues (authentication VPN certificates agents network restrictions) across macOS Windows and mobile.

Inventory & Asset Management

• Inventory platforms: Hands-on experience with IT inventory/asset management and CMDB platforms (e.g. SnipeIT Jira Assets ServiceNow Device42 or similar).
• Lifecycle modeling: Ability to model and operate end-to-end device lifecycle workflows (procurement onboarding day-to-day replacements leasing returns offboarding panic/lost-stolen) in tools like Jira Service Management and internal services.
• Integrations & data quality: Experience integrating inventory data with HR vendors finance and internal platforms and driving data quality and governance to keep inventory audit-ready.

AI Native

• AI fluency: Ease in using AI tools as part of day-to-day workexploring logs and metrics prototyping automations generating or refining runbooks and documentation and improving support experiences.
• Experimentation mindset: Willingness to experiment with AI/ML-powered approaches to observability incident response and operational automation while keeping security and compliance requirements in mind.

Nice to Have

• Regulated environments: Experience working in financial services fintech or other regulated industries including exposure to audits or regulatory reviews.
• Endpoint Eng stack: Familiarity with Clojure microservices Zscaler or similar secure access solutions and Zero Trust-style endpoint/identity architectures.
• Certifications: Relevant certifications such as Linux (RHCE/LPIC) AWS Jamf Pro or security-related certifications.
• Product & UX mindset: Experience partnering with product UX and operations to run discoveries talk to internal users and instrument user experience metrics (e.g. CSAT Time-to-Productivity ticket deflection).

Location for this opportunity

• Mexico City Mexico

Our Benefits

• Chance of earning equity at Nu
• Extended maternity and paternity leaves
• Health and life insurance
• Dental and Vision Insurance
• NuCare - Our mental health and wellness assistance program
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• Holiday Bonus (Aguinaldo) of 30 days of pay per year
• 17 days of paid vacation with 25% vacation bonus
• Gym partnership
• Food card
• Work-from-home Allowance
• Parental Consultancy
• Relocation Assistance Package if applicable

Work Model for this Role

• Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week on strategic days designed to maximize team connection and collaboration. For more details visit Experience:

  Senior IC