Senior Functional Analyst in Trade Surveillance Operations

Senior Functional Analyst in Trade Surveillance Operations

The Role

Were looking for a Senior Functional Analyst in Trade Surveillance Operations to join our team reporting to the Team Manager Trade Surveillance Services. In this role youll help deliver exceptional client experiences by providing functional support driving issue resolution and helping clients maximize the value of Nasdaqs Trade Surveillance solutions.

Youll fit right in if youre analytical client-focused and enjoy working across teams and time zones. You thrive in fast-paced environments take ownership of challenges and are motivated by delivering high-quality outcomes for clients around the world.

What Youll Do

• Serve as the primary point of contact for client functional support inquiries and incident management activities.
• Partner with global cross-functional teams to investigate issues coordinate resolutions and ensure timely client communication.
• Deliver product training and knowledge-sharing sessions for clients and internal stakeholders.
• Create maintain and improve user documentation operational procedures and support materials.
• Gather analyze and communicate client feedback and enhancement requests to support product improvements.

What Youll Bring

• Bachelors degree in Finance Business Economics Technology or equivalent experience.
• 3 years of experience in client support business analysis financial technology market operations or a related field.
• Proven ability to analyze complex issues identify solutions and manage multiple priorities effectively.
• Strong communication skills with the ability to collaborate across global and cross-functional teams.
• Proficiency with Microsoft Office tools and experience working with ticketing or case management systems.

Nice to Have

• Knowledge of financial markets trading workflows or market surveillance processes.
• Experience in a client-facing role within fintech capital markets or a regulated industry.
• Confidence presenting to clients facilitating training sessions and representing the organization in meetings.

This position will be located in Mexico City and offers the opportunity for a hybrid work environment at least 3 days a week in-office subject to change providing flexibility and accessibility for qualified candidates.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome people from all backgrounds and identities. If you need any accommodation during the hiring process just let us know

Benefits & Rewards

We offer a competitive well-rounded rewards package that supports you and your family inside and outside of work.

Actual pay depends on your skills experience education and addition to base pay we offer short-term incentives (bonus or commission) and long-term incentives (equity) where applicable.

Learn more on ourNasdaq Benefits & Rewards Career Page.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives experiences and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.