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Senior Engineer R
Job Location:
Job Location:
Guadalajara - Mexico
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
21 August 2026 (2 days ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Analytics Engineer
Primary Skills
- Manage Product Backlog service now support Business Processes at program/enterprise level Stakeholder Management Product roadmap and vision Design product blueprint Jira
Specialization
- Product Management: Business Consultant
Job requirements
- Experience Range: with at least 1 to 3 years of client-facing service desk or application support experience including exposure to ticketing systems such as Jira or ServiceNow Key Responsibilities: 1. Serve as the primary client-facing contact for service desk requests during U.S. business hours 2. Triage incoming support requests gather relevant details and route issues to the appropriate application or infrastructure teams 3. Coordinate incident updates escalations and stakeholder communications to ensure timely resolution 4. Maintain accurate ticket notes status updates knowledge articles and support records in Jira or ServiceNow 5. Follow established escalation procedures and operate with moderate supervision 6. Develop familiarity with Epic application environments while prioritizing communication quality and client handling Required Skills: 1. Proficiency in Jira or ServiceNow ticketing systems 2. Experience with incident triage coordination and escalation management 3. Technical familiarity with application and infrastructure support workflows 4. Ability to maintain accurate documentation within support platforms Preferred Skills: 1. Exposure to healthcare EHR or Epic application environments 2. Experience supporting multi-team environments with application and infrastructure escalation paths 3. Understanding of privacy and security requirements in client support contexts Desired Qualifications: 1. Bachelors degree in Information Systems Computer Science Healthcare Informatics or a related field 2. Relevant training or coursework in service desk operations IT support or application support 3. Certification in IT Service Management (e.g. ITIL Foundation) or related technical support credentials Additional Information: Service Desk Client Support role operates during U.S. business hours and is Epic-adjacent; Epic certification is not initially required.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
About Company
Brillio is a global leader in Enterprise Digital Transformation Solutions, providing strategic consulting services and solutions using emerging technologies.
