Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world freeing our customers to focus on the strategic initiatives that shape their business. Every day you will collaborate with a team dedicated to providing consistent sustainable global solutions no matter where our customers operate. With over 30000 employees across Asia the Americas Africa and Europe we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Context & Mission:
Viaccess-Orca (VO) a subsidiary of Orange Group delivers video and security solutions for operators LATAM VO provides the backend front-end and security layers of a video platform integrating with multiple external systems and technologies.This position is for a Senior System Engineer who will be a key technical contributor in the deployment integration and support of complex video delivery platforms. While the role does not include formal team leadership the engineer is expected to collaborate closely with technical leaders internal teams and customer stakeholders acting as a pillar in the execution of technical activities with ownership and accountability.The environment is mission-critical and technically demanding with opportunities to work hands-on interface with international teams and grow technical depth across cloud-native and video delivery ecosystems.Main Responsibilities:Engineering & Execution
Participate in the integration deployment configuration and testing of software components.
Troubleshoot and resolve system issues in development and production environments (Level 2/3 support).
On call support for incidents management.
Assist in maintenance activities and implementation of changes in coordination with the team.
Document solutions configurations and procedures to support maintainability.
Customer Interaction
Work directly with customer technical teams during project execution and support phases.
Provide clear professional communication (written and verbal) in both proactive and reactive interactions.
Participate in knowledge transfer sessions and when applicable assist with customer training.
Collaboration & Coordination
Coordinate activities with internal stakeholders (R&D Product DevOps Project Management).
Provide visibility on progress risks and technical issues to project and technical leaders.
Ensure alignment of execution with business and project priorities.
Continuous Improvement
Contribute to the definition and enhancement of operational and technical standards.
Participate in post-incident reviews and propose improvements to prevent recurrence.
Support the evolution of the solution towards cloud-native architectures (Kubernetes MongoDB microservices).
Technical Environment:
OS & Infrastructure: Advanced Linux administration proxy configuration F5 load balancers basic networking (DNS VPN routing)
Video Delivery Ecosystem: DRM packaging CDN integration CRM media players UI frameworks
Required Experience and Skills:Technical Skills
Minimum 5 years of experience in systems integration infrastructure or platform engineering.
Hands-on experience in Linux-based systems scripting and middleware setup.
Familiarity with video delivery concepts and/or OTT platforms is a plus.
Experience in environments using Agile and ITIL service management practices.
Exposure to cloud-native tools (Kubernetes containers) is highly desirable.
Soft Skills
Strong written and verbal communication skills in customer-facing contexts.
Ability to collaborate with cross-functional teams across different time zones.
High level of ownership attention to detail and problem-solving mindset.
Willingness to learn take initiative and grow within a dynamic technical environment.
Languages
English: Fluent (mandatory spoken and written)
Spanish: Native or fluent
French: Nice to have
Performance Objectives
Deliver integration and support tasks effectively with high technical quality.
Collaborate efficiently with team members and maintain strong communication with customers.
L2/L3 support for incidents contributing with troubleshooting restoration and investigation.
Escalate complex technical cases to Level 4 support ensuring timely follow-up and effective communication to facilitate accurate incident and problem resolution
Ensure platform stability and reliability by executing tasks with precision.
Identify and propose improvements in tools practices or procedures.
Support the team in knowledge sharing and documentation initiatives.
About you
You hold an Engineering degree in Computer Engineering Systems Engineering IT or a closely related technical field with over 10 years of experience in multi-technology environments including more than 5 years focused on system integration.
You bring passion energy taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
What we offer
The benefits of being Orange
Orange Business was certified as one of the best companies to work by the Great Place to Work Institute. The comprehensive independent research revealed that the Company provides excellent employee conditions nurtures and develops talent throughout all levels of the organization and has demonstrated its leadership status in the HR environment always striving to optimize its employment practices and to develop its employees.
Because Orange Business hires the best people we work hard to provide benefits that make their lives better so we offer a comprehensive benefit program which features:
Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
Professional development: training programs and upskilling/re-skilling opportunities
Career growth: Internal growth and mobility opportunities within Orange
Caring and daring culture: health and well-being programs and benefits diversity & inclusion initiatives CSR and employee connect events
Reward programs: Employee Referral Program Change Maker Awards
Medical & Dental plan for employee and direct dependents (spouse and child/ren)
Life insurance for employee
Meal allowance
Bonus plan
Private pension fund
Birthday gift (day off)
Give a day get a day (day off)
Annual leave of 20 days from 1 year to 5 years in the company
Internet and Electricity Allowances due to Hybrid work
Only your skills matter
Regardless of your age gender identity race ethnic origin religion/belief sexual orientation marital status neuroatypia disability veteran status or appearance we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: dont hesitate to tell us about your specific needs.
Required Experience:
Senior IC
Orange Business is here!About usJoin us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world freeing our customers to focus on the strategic initiatives that shape their business.Every day you will collaborate with a team dedicated t...
Orange Business is here!
About us
Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world freeing our customers to focus on the strategic initiatives that shape their business. Every day you will collaborate with a team dedicated to providing consistent sustainable global solutions no matter where our customers operate. With over 30000 employees across Asia the Americas Africa and Europe we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Context & Mission:
Viaccess-Orca (VO) a subsidiary of Orange Group delivers video and security solutions for operators LATAM VO provides the backend front-end and security layers of a video platform integrating with multiple external systems and technologies.This position is for a Senior System Engineer who will be a key technical contributor in the deployment integration and support of complex video delivery platforms. While the role does not include formal team leadership the engineer is expected to collaborate closely with technical leaders internal teams and customer stakeholders acting as a pillar in the execution of technical activities with ownership and accountability.The environment is mission-critical and technically demanding with opportunities to work hands-on interface with international teams and grow technical depth across cloud-native and video delivery ecosystems.Main Responsibilities:Engineering & Execution
Participate in the integration deployment configuration and testing of software components.
Troubleshoot and resolve system issues in development and production environments (Level 2/3 support).
On call support for incidents management.
Assist in maintenance activities and implementation of changes in coordination with the team.
Document solutions configurations and procedures to support maintainability.
Customer Interaction
Work directly with customer technical teams during project execution and support phases.
Provide clear professional communication (written and verbal) in both proactive and reactive interactions.
Participate in knowledge transfer sessions and when applicable assist with customer training.
Collaboration & Coordination
Coordinate activities with internal stakeholders (R&D Product DevOps Project Management).
Provide visibility on progress risks and technical issues to project and technical leaders.
Ensure alignment of execution with business and project priorities.
Continuous Improvement
Contribute to the definition and enhancement of operational and technical standards.
Participate in post-incident reviews and propose improvements to prevent recurrence.
Support the evolution of the solution towards cloud-native architectures (Kubernetes MongoDB microservices).
Technical Environment:
OS & Infrastructure: Advanced Linux administration proxy configuration F5 load balancers basic networking (DNS VPN routing)
Video Delivery Ecosystem: DRM packaging CDN integration CRM media players UI frameworks
Required Experience and Skills:Technical Skills
Minimum 5 years of experience in systems integration infrastructure or platform engineering.
Hands-on experience in Linux-based systems scripting and middleware setup.
Familiarity with video delivery concepts and/or OTT platforms is a plus.
Experience in environments using Agile and ITIL service management practices.
Exposure to cloud-native tools (Kubernetes containers) is highly desirable.
Soft Skills
Strong written and verbal communication skills in customer-facing contexts.
Ability to collaborate with cross-functional teams across different time zones.
High level of ownership attention to detail and problem-solving mindset.
Willingness to learn take initiative and grow within a dynamic technical environment.
Languages
English: Fluent (mandatory spoken and written)
Spanish: Native or fluent
French: Nice to have
Performance Objectives
Deliver integration and support tasks effectively with high technical quality.
Collaborate efficiently with team members and maintain strong communication with customers.
L2/L3 support for incidents contributing with troubleshooting restoration and investigation.
Escalate complex technical cases to Level 4 support ensuring timely follow-up and effective communication to facilitate accurate incident and problem resolution
Ensure platform stability and reliability by executing tasks with precision.
Identify and propose improvements in tools practices or procedures.
Support the team in knowledge sharing and documentation initiatives.
About you
You hold an Engineering degree in Computer Engineering Systems Engineering IT or a closely related technical field with over 10 years of experience in multi-technology environments including more than 5 years focused on system integration.
You bring passion energy taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
What we offer
The benefits of being Orange
Orange Business was certified as one of the best companies to work by the Great Place to Work Institute. The comprehensive independent research revealed that the Company provides excellent employee conditions nurtures and develops talent throughout all levels of the organization and has demonstrated its leadership status in the HR environment always striving to optimize its employment practices and to develop its employees.
Because Orange Business hires the best people we work hard to provide benefits that make their lives better so we offer a comprehensive benefit program which features:
Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
Professional development: training programs and upskilling/re-skilling opportunities
Career growth: Internal growth and mobility opportunities within Orange
Caring and daring culture: health and well-being programs and benefits diversity & inclusion initiatives CSR and employee connect events
Reward programs: Employee Referral Program Change Maker Awards
Medical & Dental plan for employee and direct dependents (spouse and child/ren)
Life insurance for employee
Meal allowance
Bonus plan
Private pension fund
Birthday gift (day off)
Give a day get a day (day off)
Annual leave of 20 days from 1 year to 5 years in the company
Internet and Electricity Allowances due to Hybrid work
Only your skills matter
Regardless of your age gender identity race ethnic origin religion/belief sexual orientation marital status neuroatypia disability veteran status or appearance we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: dont hesitate to tell us about your specific needs.
At Orange we have one priority: provide an incomparable experience!
With its strategic project, Essentials2020, Orange has set itself the task of ensuring it is ever-present to connect every individual to what is essential to them, and to provide a unique daily customer experience by
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