Senior Client Service Advisor
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Job Summary
Managing our large Key Accounts and core accounts supporting the delivery of a professional and responsive service to internal and external clients.
Prioritise plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients dealing with complex queries and proactively resolving service issues within agreed deadlines/targets |
Build and maintain good client relationships through proactive communication and action to fulfil client expectations |
Identify and refer potential client complaints and opportunities for new business by providing potential solutions and striving for continuous improvement |
Responsible for the accuracy and completeness of client data in LRQA business systems |
Liaise with and provide support to other team members departments and offices as may be required |
Develop a good knowledge and understanding of LRQA products services systems and processes on an on-going basis |
Facilitate the process of invoicing requesting the PO to the clients assigned |
Diversity and Inclusion at LRQA:
We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.
Together our employees make our communities better and we want you to be part of our diverse team!
LRQA is a leading global assurance integrity and expertise we bring to our partnership with clients support their journey to a safer more secure and more sustainable future. (Group entities).
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Required Experience:
Senior IC
