Senior Application Support
Job Location:
Mexico City - Mexico
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Job Req Number: 120633
Time Type: Full Time
Senior Application Support Specialist
Main Summary
DSV is seeking a Senior Application Support Specialist to join our Enterprise Platform Operations team. This role is responsible for supporting and maintaining a portfolio of business-critical cloud-native applications that enable global operations across the organization.
The successful candidate will act as a key technical point of contact for application-related incidents ensuring high system availability performance and reliability. Working closely with Development DevOps Site Reliability Engineering (SRE) and business stakeholders this position plays an important role in troubleshooting complex issues driving root cause analysis and continuously improving operational support processes.
This is an excellent opportunity for professionals interested in modern technologies including microservices containerized applications cloud platforms and event-driven architectures.
Tasks and Responsibilities
- Provide advanced technical support for enterprise applications in production environments.
- Investigate analyze and resolve application incidents service requests and system issues reported by end users.
- Take ownership of support cases from initial investigation through successful resolution.
- Collaborate with Development DevOps SRE and Quality Assurance teams to identify root causes and implement long-term solutions.
- Monitor application performance availability and operational health using monitoring and observability tools.
- Support incident management problem management and change management activities following ITSM best practices.
- Contribute to the continuous improvement of monitoring alerting and operational support frameworks.
- Participate in an on-call support rotation to ensure 24/7 availability of critical business applications.
- Maintain support documentation troubleshooting guides and knowledge base articles.
- Partner with business and IT stakeholders to improve platform stability functionality security and user experience.
- Support solutions built on modern technologies such as Kubernetes Docker Kafka MongoDB and microservices-based architectures.
Education and Skills
- Bachelors degree in Computer Science Information Technology Software Engineering or a related discipline. Equivalent professional experience may be considered.
- Strong understanding of application support processes troubleshooting methodologies and incident management practices.
- Knowledge of cloud-native environments and microservices architecture.
- Familiarity with IT Service Management (ITSM) frameworks and tools.
- Experience working with Atlassian products including Jira and Confluence.
- Understanding of containerization and orchestration technologies such as Docker and Kubernetes.
- Exposure to monitoring logging and observability platforms.
- Basic understanding of databases APIs and distributed systems.
- Experience with scripting or programming languages such as Python PowerShell Bash Java or similar is considered an advantage.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Fluent English both written and spoken.
Minimum Work Requirements
- Minimum of 4 years of experience in Application Support Production Support Technical Support IT Operations or a related field.
- Proven experience supporting enterprise applications in production environments.
- Experience troubleshooting complex technical issues involving multiple systems and stakeholders.
- Familiarity with cloud-based applications and modern software architectures.
- Experience working within Agile DevOps or cross-functional technology teams.
- Understanding of incident management service delivery and operational support best practices.
- Ability to work in a fast-paced global environment and manage multiple priorities effectively.
- Willingness to participate in an on-call support schedule outside standard business hours when required.
- Experience within logistics transportation supply chain or other high-volume operational environments is a plus.
DSV Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.
With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.
At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.
Start here. Go anywhere
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Required Experience:
Senior IC
About Company
Global transport and logistics - road, air, sea, rail freight and warehousing. Contact us today.
