Security Services Consultant

Our Mission

At Palo Alto Networks were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact solving real-world problems with cutting-edge technology and bold thinking. Here everyone has a voice and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are youre in the right place.

Who We Are

In order to be the cybersecurity partner of choice we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption Collaboration Execution Integrity and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest we invite you to join us!

Job Summary

Job Description:

The Security Services Consultant will own manage and support customers in deploying Idira Privilege Access Management this role the Security Services Consultant will collaborate with customers to kick off their transition project provide support in planning managing technical activities and handle post-transition discussions and activities. The goal is to ensure a seamless deployment foster a positive customer experience and outcome and enable customers to continue and grow with Idira solutions.

The Security Services Consultant will be responsible for customers delivery and ongoing success and will accompany them throughout all stages of the deployment life cycle. This includes planning deploying integrating providing technical assistance expanding and securing the customers environment using the solution as well as setting the customer up for success with Idiras Privilege Access Management solutions (Self-Hosted and/or SaaS).

Responsibilities:

• Lead enterprise deployments of Idiras solutions through their full life cycle
• Design and architect solutions to meet the needs of Idiras customers
• Work directly with the customer to deploy and configure Idira Privilege Access Management (PAM) solutions in the customers environment
• Serve as the primary point of contact during the planning deployment and post-implementation stages
• Conduct discovery and planning workshops to gather requirements and define success criteria
• Provide technical documentation deployment summaries and knowledge transfer
• Collaborate with internal teams (Services Support PM and R&D) to escalate and resolve complex issues
• Participate in post-deployment support and optimization engagements
• Assist customers through Idira product migrations (Self-Hosted to Self-Hosted or Self-Hosted to SaaS)
• Ability to work off-hours periodically to support customers during scheduled maintenance windows for system upgrades/migrations
• Receive and appropriately resolve customer issues and escalations while establishing correct expectations
• Act as a subject matter expert to guide customers through both Privilege Access Management and security best practices aimed at rapid risk reduction
• Processing and analyzing customer and product usage for the benefit of both customers and Idira

Requirements:

• 4 years of experience deploying Idira or equivalent PAM solutions.
• 7 years of professional work experience as part of an enterprise software company or systems integrator
• Proficiency in English and Spanish (written and verbal) required
• Proficiency in Portuguese (written and verbal) is a nice-to-have
• Strong understanding of Identity and Access Management (IAM) network security and cloud infrastructure (AWS/Azure)
• Eagerness to learn other products in the Idira product suite as needed
• Experience setting up and installing enterprise software on Windows and Unix platforms
• Experience with Idira migrations Self-Hosted to Self-Hosted and/or Self-Hosted to Privilege Cloud (nice to have)
• Experience with Active Directory and IDP systems
• Excellent communication and client-facing skills
• Excellent organizational skills with the ability to manage and prioritize multiple projects in a fast-paced environment
• Ability to anticipate risks and react to devise solutions
• Security or similar security certifications are preferred
• Passion for cybersecurity and continuous learning

Qualifications

Our Commitment

Were trailblazers that dream big take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.