SDR

Role: SDR / Inbound Sales & Patient Coordinator

Priority Location: South Africa and Latin America

Working Hours: 9AM - 5PM (Mon - Fri) PST

Salary Range:
Base salary: $1500 USD per month

Variable commission: $10 $20 USD per in-person consultation booked

OTE: $2000 $2500 USD per month
(The final offer is at the clients discretion and depends on the candidates interview result skills and experience.)

Type of contract: Independent Contractor

Type of job: Remote

About the Role:

Your role is the first and most important step in that journey: youre the first person a new patient speaks to and you set the tone for everything that follows.

There is no existing sales team no playbook built by a predecessor and no long list of SOPs to follow. The owner is looking for a true partner in building this function not someone who waits to be told what to do.

The right person will:

• Be a hunker-down roll-up-your-sleeves type who thrives in a small fast-moving business
• Come with ideas and suggest better ways to run calls follow up with leads and keep the schedule full
• Be someone the owner can depend on to bring solutions not just problems
• Work collaboratively with the owner who will also be bringing ideas training and feedback

If you want a highly structured role with fixed processes from day one this isnt the right fit. If you want to help build something from the ground up and grow with it it could be a great one.

What You Will Do:

Inbound Lead Response & Consultative Sales Calls

• Answer inbound calls and quickly contact new leads from Meta ads Google ads email and the website.
• Run friendly consultative phone conversations with prospective patients.
• Build rapport listen actively and ask thoughtful follow-up questions so prospects feel heard and understood.
• Learn about each prospects pain injury sport or activity goals and expectations without trying to diagnose them.
• Explain the clinics cash-based model its one-on-one approach and what to expect at the first visit.
• Check whether each prospect is a good fit for cash-based physical therapy.
• Handle common questions and concerns confidently and professionally.

Booking & Deposit Collection

• Book qualified prospects into in-person consultations with the owner.
• Collect consultation deposits over the phone.
• Process bookings and deposits accurately in the clinics scheduling and booking system.
• Make sure every booking includes accurate patient details and notes from the call so the owner is fully prepared.

Pipeline Management & Follow-Up

• Manage and update leads in the clinics CRM.
• Follow up with leads who havent booked yet by phone and text.
• Keep lead records clean organized and up to date with accurate statuses and notes.
• Follow up on missed calls no-shows and cancellations to rebook patients.
• Track lead activity and conversion and flag trends problems and opportunities to the owner.

Scheduling & Patient Coordination

• Manage appointment scheduling for the clinic.
• Call or text patients to confirm upcoming appointments.
• Handle reschedules and cancellations professionally.
• Help keep the owners schedule full and running efficiently.

Building the Process

• Help create and document call scripts processes and FAQs as the role develops.
• Proactively suggest improvements to the booking process lead follow-up and patient experience.
• Work with the owner to test new ideas and refine what works.

Administrative Support

• Manage the clinics inbox and respond to patient enquiries.
• Handle day-to-day admin tasks as needed.

Qualifications & Skills:

Required

• 3 years of experience in inbound sales appointment setting SDR work customer service or client-facing roles.
• Knowledge and strong working experience in Go High Level
• Experience in a similar setting is strongly preferred such as a physical therapy sports medicine wellness fitness or medical clinic.
• A physical therapy or healthcare background is a big plus.
• Excellent spoken and written English with a clear natural accent-neutral phone manner.
• A genuinely warm bubbly and upbeat personality that puts people at ease on the phone.
• Confident and comfortable on the phone including collecting payments or deposits.
• Strong rapport-building and active listening skills with the ability to guide a conversation through thoughtful questions.
• Highly self-motivated proactive and independent with a builders mindset and the ability to take initiative without constant direction.
• Comfortable with ambiguity and able to think critically and solve problems on your own.
• Strong organization and follow-through especially with lead follow-up.
• Experience working for or supporting a US-based company is strongly preferred.
• Available to work US Pacific Time hours.

Nice-To-Have

• Experience with cash-pay or private-pay services is a plus.
• Interest in sports fitness or racket sports is a plus.
• Basic social media skills are a plus.